[天津]恩智浦（中国）管理有限公司

职位：Customer Quality Engineer
发布时间：2016-09-23
工作地点：天津
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:质量管理/测试工程师(QA/QC工程师)
Responsibilities:

Manage customer return process including problem solving process.

Provide follow-up on all customer failure analyses, communication and issue resolution at all levels.

Act as customer advocate for product quality, including customer and internal management communications and presentations, for customer and internal quality review.

Customer interaction and negotiation on quality cases solving.

Customer loyalty development.

Provide product support.

Interface with internal and external factories on reliability and quality issues.

Support continuous improvement, defect reduction activities, and cost reduction activities.

Lead product teams, factories, and associated support through quality issue resolution process.

Support customers with technical reliability and quality consult.

Work with customers to address product reliability and quality issues.

Coordinate and/or Participate in the Change Action Board (CAB).

Participate in Material Review Boards (MRB).

Requirements:

Bachelor Degree or above in Electrical Engineering, Science.

Application Engineering experience would be an advantage.

Process control and other six sigma tools knowledge.

Demonstrated data analysis and problem solving skills.

Ability to resolve complex customer issues and lead cross-functional teams.

Strong written and verbal communication and presentation skills and ability to influence others.

Flexibility to adjust to change and multiple ongoing issues in a fast-paced, customer-focused environment.

Ability to work independent of management with leadership skills.

Overseas education and/or working experience are preferred.

公司简要介绍：
公司名称:恩智浦（中国）管理有限公司
公司类型:外资（欧美）
公司介绍:恩智浦半导体NASDAQ:NXPI)致力于通过安全连接及基础设施解决方案为人们更智慧、便捷的生活保驾护航。作为全球领先的嵌入式应用安全连接技术领导者，恩智浦不断推动着互联汽车、物联终端等智能安全互联应用市场的创新。恩智浦拥有超过60年的专业技术及经验，在全球逾35个国家设有业务机构，员工达45000人。