[大连]赛默飞世尔科技（中国）有限公司

职位：Trainee， Field Service Engineer (LC/LCMS)（大连）
发布时间：2018-09-30
工作地点：其它
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:大学/大专应届毕业生
Division-BU：China Service （中国服务团队）

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.

Job Description:
-Work independently to service CMD products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
-Provide technical assistance, consultation and problem solving to customers as necessary.
-Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
-Ensuring customer satisfaction in all aspects of services provided.
-Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.
-Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
-Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
-Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers
-Actively participate PPI projects to improve work quality and effectiveness.
-Submit weekly Expense reports on a timely basis.

Key Metrics:
-Installation and service work quality
-Average time of customer services
-Expense budget
-Teamwork with sales and other teams
-CAS
-Participation in PPI

Qualifications:
-Master’s degree or above in analytical chemistry, chemical engineering, pharmaceutical，biochemistry，instrument analysis, proteomics or equivalent required.
-2 year’s research experience or working knowledge of analytical instrument. Fluency with personal computers is also required.
-Preference will be given to those with 2-3 years liquid chromatography mass spectrometry operation or service experience.
-Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.
-Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
-Effective oral and written communication skills with both English and Chinese (Mandarin).

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

公司简要介绍：
公司名称:赛默飞世尔科技（中国）有限公司
公司类型:外资（欧美）
公司介绍:1、关于赛默飞
赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额200亿美元，在150多个国家拥有员工约70,000人。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们的产品和服务帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、提高实验室生产力。 借助于Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific 和 Unity? Lab Services 五个首要品牌， 我们为客户提供无与伦比的创新技术、便捷的采购渠道和全方位的支持。
2、赛默飞世尓科技中国
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数约为4500名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京和苏州运营。我们在全国还设立了6个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2400名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。
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