[深圳]德时行商务服务（深圳）有限公司

职位：英语客服/行政文员
发布时间：2018-07-10
工作地点：深圳
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
Purpose of the role:

The Executive Centre is an innovative, multinational, flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.

As an Engagement Associate interacting with that member base, your role is to provide a level of customer service and face-to-face engagement unsurpassed in the hospitality industry. In every sense, you are the ‘face’ of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual member and overall community experience.

Job Duties:

Proactively anticipate and respond to all members’ and guests’ needs or queries

Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience

Manage both office units and telephone systems set up and requests for all members

Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of your professional knowledge

Conduct seamless check in & check out process for all members

Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona

Work on resolving all basic IT issues as occur in the centres; identify and action when you need specific IT support

Develop and maintain third party vendor relationships, to further add value to the centre operations and our member’s experience

Continually look to create opportunities to up-sell and cross-sell to our members to help drive revenue

Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

KPIs:

Client Engagement – deliver quality service and proactively seek to understand clients’ needs

Effective Communication – Active listening skills. Ensure feedback is clear and understood and actionable

Collaboration – Display cooperative attitude. Support team member and share knowledge in the team

Service Revenues – Maximizing service revenue

Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able multi-task

Grooming - Maintain professional appearance consistently according to the company's standard and guidelines.

Centre Maintenance – Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members

公司简要介绍：
公司名称:德时行商务服务（深圳）有限公司
公司类型:外资（欧美）
公司规模:500-1000人
公司介绍:公司中文网址： ww***.cn[点击查看]

德事商务中心（the executive centre）于1994年创建，作为全球第三大的服务式办公室供应商，德事共有超过70个商务中心，覆盖22个亚太区主要城市，包括香港、北京、成都、上海、天津、深圳、广州、中国澳门、台北、东京、首尔、新加坡、雅加达、孟买、古尔冈、班加罗尔、金奈、浦那、布里斯班、珀斯和悉尼。

德事商务中心提供最高规格、度身定制的服务式办公室、虚拟办公室服务、会议设施、视频会议设施，以及选择多样化的商务行政服务，选址均位于每个城市中心商务区最显赫的的甲a级写字楼，致力于以灵活的办公空间解决方案，满足跨国企业、中小型企业和新成立公司对本地、区域和全球范围办公空间的需求。

德事商务中心的核心理念是在每个服务城市提供服务室办公室的服务，为企业客户践行“以智慧取代劳力” 的理念，建设灵活性、性价比和生产力三高商务空间。我们的工作空间配备完善，设施齐全；虚拟办公室地址位于显赫商业区；跨区建立会议室网络，布局严谨专 业，提供一系列尖端生产力和通信工具；本地商务支持服务多元化，让有意在亚洲发展的企业可专注投入业务发展，免除后顾之忧。

德事商务中心的发展布局横跨十个国家，在营运上呈现多时区、多语种的态势。但对于客户来说，服务纯粹是个人化的体验。为探索不同市场的特色和处境，我们 聘用和组建了以本地人为骨干的团队，通过他们对本地环境的熟悉，设身处地，深入了解相关地区的需要。

人才是企业成功的基石。我们相信自主培训人才和未来领导的重要性；因此，我们重点投入人才培训和发展计划，为公司员工提升个人潜力，同步公司发展速度。随着人员素质的提高，形成了强调尊重、信赖和多元化的先进企业文化，懂得奋发图强的员工，自然而然地推动业务不断前进。

德事商务中心为您提供众多发展机会，让您尽展个人潜能，在事业路上迈向康庄大道。欢迎加入成为我们的一分子。