[上海]万机仪器（上海）有限公司

职位：Senior Service Support Representative
发布时间：2017-08-18
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
公司官网:ww***com[点击查看]
专业1:国际商务
福利:做五休二 周末双休 弹性工作 五险一金 餐饮补贴 加班补贴
职能类别:客服专员/助理
Primary Responsibility:
Maintains direct contact with customers after the sale. Supports team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work is in post-sales. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules

The Customer Service Representative has decision-making authority as follows:

Post sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; has the authority to change production and shipping schedules; and recognizes add-on business opportunities.

Advanced Level (4):
Knowledge: Having wide-ranging experiences, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level.
Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Supervision: Determines methods and procedures on new assignments, and may provide guidance and coordinate activities of other personnel.
Experience & Education: Typically requires a minimum of 8 years of related experience.
备注：欢迎应届毕业生加入，户籍不限。 公司简要介绍：
公司名称:万机仪器（上海）有限公司
公司类型:外资（欧美）
公司规模:少于50人
公司介绍:COMPANY INTRODUCTION

MKS Instruments, Inc. is a US based multinational company. As a global leader in the supply of a broad range of instruments and components used to measure, control, isolate and analyze gases in semiconductor and other advanced materials processing. MKS Instruments (Shanghai) Ltd. is the branch of MKS, located at Shanghai Jinqiao. For more information, please visit our website: ww***com[点击查看]
We offer competitive compensation package and good welfare to successful candidates. Please send your resume both in Chinese & English with photo to Lucy_Wang@