[广州]爱立信(中国)通信有限公司

职位：Service Support Engineer
发布时间：2011-03-23
工作地点：广州
信息来源：上海交通大学就业网
职位类型：全职
职位描述
爱立信公司

--世界最大的移动系统供应商之一

--2005年CCTV十大年度最佳雇主及大学生心目中最佳雇主

公司简介:

从早期生产电话机、电话交换机,发展到今天,爱立信已成为全球领先的提供端到端全面

通信解决方案的供应商。爱立信的业务遍布全球140多个国家,为运营商用户提供全套通信

系统设备解决方案、专业通信服务,向业内进行技术授权,为企业用户提供企业解决方案。

100多年前,爱立信带着"构建人类全沟通世界"的伟大梦想来到中国。

今天,中国已成为爱立信全球三大生产供应中枢之一和核心研发基地, 在爱立信全球发展

战略中的重要地位已无可替代。

同时, 爱立信始终不渝地奉行可持续发展和做优秀企业公民的理念,坚定不移地履行企业

的社会责任。自1990年至今,爱立信向中国公益事业的累计捐赠已超过一亿四千万元人民

币,并先后获得"中国最受尊敬企业"、"光明企业社会责任突出贡献奖"、"2005 CCTV

十大年度最佳雇主、大学生心目中最佳雇主"及"2005中国大学生最喜爱的十大公益品牌"

等荣誉称号。

未来,爱立信将一如既往--坚定地和中国的伙伴们在这片古老而美丽的土地上,为实现

"人类全沟通世界"的宏伟理想携手前进!

爱立信(中国)通信有限公司

Job Title:

Service Support Engineer

Location: Guangzhou

Number of Vacancy: 15

Job Objective:

A Services Engineer provides technical service and support to new and existing customer networks or internal Ericsson test plants - telecom and datacom. Plans, designs, troubleshoot and resolves problems in order to stabilise and optimise customer networks. Configures and integrates different nodes and solutions in new and live customer networks, Delivers Learning services.

Responsibilities:

All activities performed by a Services Engineer should (normally) be in accordance to customer contract.

Services Engineer would typically interact with customer technical staff and operation managers, service engineers and other groups within Service Delivery organization. They may also interact with groups in sales, R&D, 3rd Party suppliers and local authorities.

Deliver services within site engineering, integration and/or configuration and/or support of products and networks in accordance with a customer service contract. Services are predominantly delivered in live customer networks.

Create software packages for specific customers to stabilise and optimise their networks, including customisations of interfaces between products.

Identify faults and troubleshoot these, according to a set of defined alternatives, and apply standard resolving processes in the network.

Develop and design methods, tools and scripts within a defined framework and in accordance to customer requirements.

Plan, design and optimise the network based on the customers' requirements on the technical functionality.

When applicable, identify add on sales opportunities and address the opportunities to the appropriate function within Ericsson.

Qualifications & Requirements:

Bachelor degree or above of first level University

Fluent in English/Chinese speaking and excellent in English/Chinese writing

Business and management awareness

Strong leadership and communication skill

Strong customer focus and problem solving skills.

Comprehensive knowledge of technologies

Well organized and have structure thinking

Initiative and positive personal personality

Experience of Ericsson product support. (optional)

Experience of Unix Applications knowledge. SCSA /SCNA certification is most preferred.

Highly experience of TCP/IP knowledge, CCNP/CCIE certification is preferred.

Highly experience with Datacom products, e.g Router, Lanswitch, Firewall.

Flexible approach to change, Initiative, Team working, Communication, Creativity, Responsible, Planning, Quality focus.

Interested pls send your application to :south.recruit@

请在邮件主题上注明申请的职位.

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