广州市方尔达人力资源有限公司

职位：广东话客户服务代表
发布时间：2010-07-19
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
1.大专以上学历应届生或有一年以上工作经验
2.广东话流利，英语会读写

3.愿意再在上海工作

薪酬待遇：3000~5000元/月 季度奖，提供中餐（25元/天），不包住宿。

工作职能：E-commerce相关客户服务工作，协助客户完成网上交易流程，处理客户投诉。

完善的培训制度和良好的晋升空间。欢迎应届毕业生投递简历

Customer Support Agent - Cantonese Speaker 广东话客户服务代表

(Hong Kong Customer Support Department香港客户服务部)

Location：上海

General Summary:
Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English.
Specific Duties:
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
2. Outreach customers with product information and site navigation in Cantonese and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.

Job Requirements
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet

7. Team work, good communication skills and self-motivated

公司简要介绍：
FUNDER Human Resources Management Co., Ltd. is one of the leading executive search firms. FUNDER has successfully recommended lots of candidates for many international companies. We would like to help candidates with their career development in China and Asia regions. We are inviting the calibers to fill in the following openings based on the requirement of our clients:
方尔达企业管理有限公司是一家专业的人力资源管理公司。我们为优秀的候选人提供合适的职业发展机会。请把简历发至我公司邮箱,我们会为你们真诚地提供专业的职业生涯发展服务。

Shanghai office上海公司电话: 021-51727486 / 51727483; email: fundersh@
Guangzhou office广州公司电话: 020-38240216 / 38216690 / 38240287; email:fundergz@