招聘信息

发布时间：2008-12-31
工作地点：广州
信息来源：华南理工BBS
职位类型：全职
职位描述
代朋友发的招聘信息。
发信站: 华南木棉BBS (Tue Dec 30 20:45:55 2008), 转信

Call center招聘Customer Support Agent

Following is part of jobs in Shanghai, If you are interested can contact me！

Name：vivian

Mobile: 86-13764536843

Mail: hrvivian2008@

MSN：wvwv1983@

QQ:49648496

该职位欢迎09年3月份毕业的应届生投递，英语好是关键，工作地点在上海张江科技园区
。

Customer Support Agent 职位描述：

I.GENERAL SUMMARY

Respond to customer inquiries via telephone communication and email transmis
sion in an efficient and effective manner. Customer Service Agents support a
nd troubleshoot Product issues as well as assist in determining resolution f
or customers. Investigation of customer accounts, transaction logs, bank acc
ounts, bank statements and other customer specific information is used to re
solve issues.

II.SPECIFIC DUTIES

1.Respond to inbound service requests via telephone and email inquiries rout
ed to Customer Support.

2.Assist prospective customers with product information and site navigation.

3.Demonstrate the ability to create, add, edit and troubleshoot our auction
seller products, website seller tools, and all other products and services p
rovided to eBay customers.

4.Develop and maintain cross functional proficiency within selected skill se
ts.

5.Exercise judgment in the examination, interpretation, and decisions concer
ning the resolution of problems and activities to prevent monetary losses as
they relate to product functionality.

6.Research and resolve inquiries verbally and in writing.

7.Route customers to appropriate queue when needed.

8.Provide feedback to management regarding necessary changes and updates; in
cluding policies, upgrades, and customer care issues.

9.Responsible for attending ongoing training and developing knowledge in all
areas of the department.

10.Attend company provided training and maintain compliance with all applica
ble regulations.

11.Accurately record time using the company tools.

12.Accurately record customer trends using the online tracking tool.

13.Perform related duties as assigned.

Job Requirements

1.Diploma holder or equivalent work experience preferred.

2.6 months experience in a customer support environment preferred.

3.Experience in an Internet company, financial institution or transaction pr
ocessor preferred.

4.Strong proficiency with the Internet, including the ability to explain Int
ernet functionality to customers via telephone or email.

5.Experience using Microsoft Office products including: Excel, Word, Outlook
, and PowerPoint.

6.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tool
s, Attack).

7.Ability to function in multiple telephone and email queues covering severa
l product lines.

8.Ability to communicate effectively via telephone by utilizing active liste
ning and clearly speaking to customer.

9.Ability to communicate effectively via email transmission by utilizing pro
per grammar and punctuation skills.

10.Ability to learn and adapt to new software technologies.

11.Good oral and written English skills.

12.Ability to develop and maintain professional working relationships with c
o-workers and peers.

13.Well-developed sense of urgency and follow through.