Symbio北京研发中心诚招韩语技术支持工程师

发布时间：2008-05-26
工作地点：北京
信息来源：天地人大BBS
职位类型：全职
职位描述
标 题: Symbio北京研发中心诚招韩语技术支持工程师
发信站: 天地人大BBS站 (Mon May 26 10:22:28 2008), 站内

Symbio北京研发中心诚招韩语技术支持工程师

公司网址： ww***.cn[点击查看] / ww***com[点击查看]
背景： IBM-Filenet项目组招聘韩语技术支持工程师
职责： 向韩国客户，对于IBM-Filenet的企业内容管理软件进行售后技术支持
要求： 计算机相关专业，韩语/朝鲜语口语流利，英语口语良好
工作地点： 北京市上地软件园区（海淀区上地5街5号）
待遇机会： 带薪培训，出国机会，有竞争性的薪资，养老、失业、医疗保险，商业保险（公司特别福利），住房公积金，每年公司大型旅游，每季度项目组活动
联系人： 付女士
联系方式： jinglu2.fu@
咨询电话： 010-62982096/ 82784012 分机：20436

详细职位描述：
Qualifications:
Provide technical customer support of IBM products/systems to ensure customer expectations of product and service are satisfied.
Provide basic to complex support for IBM-FileNet customers via live telephone, email, and other support channels as required
Conduct independent case research using company supplied research tools, databases, knowledge bases, product/system testing, Internet, etc., in order to find solutions to customer reported problems.
Actively participate in team and department level meetings to exchange technical knowledge, case status, etc. via open discussion. Take leadership role to create and conduct transfer of information (TOIs) as required to share information across the team and department, and assist peers as needed.
Education: Generally requires at least a Bachelor of Arts/Science Degree in appropriate discipline or equivalent along with 2 years of appropriate experience.
Experience & Skills:
Effective Korean written and verbal communication skills required.
Requires knowledge of engineering or computer science principles, theories, concepts, practices, and techniques as they particularly apply to work performed in the respective area of client/server based product line including UNIX or Windows environments.
Requires an understanding of related disciplines.
Must have ability to understand and explain technical issues.
Knowledge in at least several of the following areas is also required: Java; Java Programming; .NET; Content Management; Records Management; web based applications; SQL;
Oracle; Application server - WebSphere; WebLogic; TomCat; JBoss; LDAP; IIS; XML.

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