荷兰KEMA质量认证有限公司 Customer Service Representative

发布时间：2008-05-17
工作地点：上海
信息来源：上海师范大学bbs
职位类型：全职
职位描述
荷兰KEMA质量认证有限公司 （外商独资）

Customer Service Representative ( FEMALE )

Responsibilities:

- The incumbent is accountable for processing customer orders and acting as the primary contact for customers on all order-related enquiries.
- Handling complaints.
- Maintaining high service levels and improving overall service processes and quality.
- Provide administrative support when required.

Requirements:

- Native in Mandarin and be very fluent in English written and especially orally. French is a plus.
- Outstanding telephone manners and highly customer-oriented.
- Experience in foreign invested companies in similar position preferred.
- Proficient in using Microsoft office products.
- Initiative to work on enquiries and solve problems independently.

- Mature, hardworking, service-oriented and attention to details.

KEMA是荷兰电气委员会创立的、世界公认的国家级测试认证机构，是欧洲最具权威的认证机构之一，成立于1927年，集团总部设在荷兰。KEMA已拥有七十多年的历史，是世界多个认证组织的重要成员，为世界各地的客户提供快速高效的产品认证服务。KEMA根据欧洲标准和国际上公认的IEC标准进行产品测试，KEMA能为电工产品签发自己的KEMA-KEUR证书，及制造商和贸易商提供有助于产品畅销全球地各种认证标志，如KEMA GS、Keymark/ENEC、CSAus以及CE、CCA、CB、EMC、EX和HAR；ISO9000、ISO14001、QS9000、ISO/TS16949、EN46000标志。KEMA已和CENELEC签署认证协议，可签发被所有欧洲国家认可的测试报告。KEMA还参与了IECEE认证委员会认证计划的合作，可签发全球认可的CB报告。

公司简要介绍：
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