索尼爱立信移动通信产品（中国）有限公司

职位：Product Field Quality Manager
发布时间：2007-05-10
工作地点：北京
信息来源：中华英才网
职位类型：全职
职位描述

Product Field Quality Manager索尼爱立信移动通信产品（中国）有限公司

工作性质：全职 工作地点： 北京 发布日期：2007-05-09 截止日期：2008-05-08 招聘人数：若干 薪水：面议 工作经验：不限 学历：本科以上 简历语言要求：中文 语言能力：英语熟练 职位描述： Responsibilities:• CS Quality Object and FCC budget per product• Ensure that Return Rate Estimation/Prediction calculation is done when required and to ensure that both quality issues and improvements are taken in consideration at each calculation and that they are valid/proofed. • Establish Customer Service Quality Feedback Plan • Secure fulfillment of Root Cause Analyze collection process per phone project• Secure and drive FCC process and scrap analyzes per phone project• Drive Quality Special Acceptance process within Customer Services• Collect, compile and analyze product data from all relevant sources to prioritize product quality issues and service solution quality issues• Ensure that Customer Services prioritized product quality issues and service solution quality issues are improved by responsible function both within and outside of Customer Services i.e. PBU/DU• Measure effectiveness of planned improvements and drive activities to meet planned product improvements • Support the market organizations in all regions on CS product quality and service solution quality related activities• Support the DU with specific product issue investigations and drive the regions in collecting the requested data / material (i.e. questionnaire etc. that the systems don't support)• Compiling product field quality data and service solution quality data and providing it to internal stakeholders• Conduct Launch Precision Measurement on Customer Services Product Projects deliveries on all phone projects and on other projects on demand e.g. accessories and PC-Cards• Conduct measurement on the quality of the service solution deliverables from GCSQualification:Educational background• Bachelor of science or business administration• Knowledge in statistics• Working experience:• Within Telecom or computer industry, either in service or in product developmentDesired competences• Knowledge in using tracking tools• Knowledge in data handling tools and basic statistical methods• Ability to implement strategically goals in the daily work• Ability to adapt to other countries/cultures/ market units• Understanding of the differences in market unit service structure and warranty support• Good knowledge of mobile phones on a technical level• Communications skills are necessary in order to explain and discuss the different reports in a way that is easy to understand.• Negotiation skills• Fluent in EnglishTravel• Must be able to travel globally if required• 0-30 days per year 收藏这个职位|查看该公司所有职位|转发给朋友|打印公司介绍： 索尼爱立信移动通信产品（中国）有限公司 声明近期，在韶关发现有人假借索尼爱立信公司的名义招聘员工，联系地址为韶关市韶南大道粤北工业开发区培训中心。索尼爱立信公司对这种非法行径表示强烈谴责，并提醒广大求职者不要上当受骗，并有权向当地的劳动监察或公安部门举报。需要特别指出的是，索尼爱立信公司没有在广东韶关进行过任何招聘活动，也从未委托任何其他单位或个人在当地进行类似招聘活动。索尼爱立信公司保留向这种从事非法行为的单位或个人追究法律责任的权利。 索尼爱立信移动通信产品（中国）有限公司 2006年7月21日Sony Ericsson Mobile Communications AB offers mobile communications products for people who appreciate the possibilities of powerful technology. Established in 2001 by Telefonaktiebolaget LM Ericsson and Sony Corporation, the joint venture continues to build on the success of its two innovative parent companies. Sony Ericsson creates value for its operator customers by bringing new ways of using multimedia communications while mobile. The company’s management is based in London, and has 4,000 employees across the globe working on research, development, design, sales, marketing, distribution and support. For further information, please visit: ww***com[点击查看]索尼爱立信移动通信公司作为移动通信产品的供应商,正以卓越技术力量为人们带来无限沟通可能。索尼爱立信由爱立信集团和索尼集团强强联手，于2001年正式成立。汲取两家母公司之成功经验，融合双方之创新理念，索尼爱立信始终致力于为全球营运商提供全新移动多媒体通信方式，不断创造崭新价值。公司总部设在伦敦，现有4,000名员工，负责全球性的产品研究、设计、开发、营销和经销渠道的拓展，为全球用户提供完善的客户服务。 欲详细了解更多信息，欢迎登陆 ww***com[点击查看](注：请不要以附件形式发送您的简历。) 联系方式： E-mail：recruitment.china@ 注：请在邮件中注明应聘职位的名称或编号，并注明该招聘信息来源于。 ww***com[点击查看]查看该公司所有职位|转发给朋友|打印企业空间最新视频最新的博客文章

TOP