CSC科技（北京）有限公司

职位：Field Service Engineer
发布时间：2006-12-07
工作地点：广州
信息来源：前程无忧
职位类型：全职
职位描述
CSC科技（北京）有限公司

Field Service Engineer

电子邮箱： " target="_blank">prc_hr@

发布日期： 2006-12-06 工作地点： 深圳市

招聘人数： 若干

外语要求： 英语 良好 薪水范围： 面议

学 历： 大专 接受简历语言： 中文或英文

职位描述：
RESPONSIBILITIES:

1.Initiates and supports requirement validation through inspections, simulations, and other data collection techniques to reduce the risk of failing system validation.
2.Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
3.Interviews users to collect information about problem and leads users through diagnostic procedures to determine source of error.
4.Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
5.Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
6.Responsible for assuring system operations metrics, development metrics, and quality metrics through adherence to organizational quality standards and procedures
7.To carry out or assist colleagues in on-site installation, troubleshooting and maintenance of solution and software related applications.
8.Review the exceptions occurred and make adjustments to the workflow, escalation procedures or other related arrangements.
9.Conducting user requirement survey and generate statistical report of services on regular and ad hoc basis for facilitating the Contractor's business and resources, schedules if necessary.
10.To be able to provide telephone assistance to internal and external customers.
11.Responsible for guiding new Engineers or Technicians in technical work.
12.To carry out any other duties as and when assigned by the Management.
13.To ensure successful teamwork in our organization and fulfill CSA’s philosophy through actions and ensure there is an emphasis on quality and continuous improvements within your job function.

公司简介

CSC is a leading global information technology services company with an established 47-year track record of delivering business results to hundreds of clients across industries worldwide. Our mission is to put IT to work in practical, bottom-line ways.

Headquartered in Beijing, our China operation has grown rapidly through acquisition, IT outsourcing deals and financial service wins. CSC China has major operations in Beijing, Tianjin, Shanghai, Guangzhou and employs almost 300 professional staff servicing customers in over 40 cities throughout China.

CSC China offers the broadest range of capabilities from outsourcing and systems integration to financial service application and consulting across all major industry sectors in the country.

CSC是一间拥有逾47年历史的全球领先的信息科技服务商。它通过提供信息技术服务为全球各行各业的客户实现其战略业务目标。将信息技术有效的应用到实际工作中是CSC一贯的使命。

CSC中国的总部位于北京，通过并购、IT外包项目和金融IT服务项目CSC在中国得到了迅速的成长，在上海、天津、广州等地设有分公司及开发中心。CSC中国目前拥有300余名专业人员，在全国40余个城市为客户提供专业IT服务。

CSC在中国为各行业提供外包服务、系统集成、金融/保险核心业务软件、以及咨询服务。

公司网站： ww***com[点击查看]

联 系 人： 王小姐