[北京]联合服务（香港）有限公司

职位：helpdesk技术支持/桌面运维-实习生
发布时间：2019-03-23
工作地点：北京
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:网络管理(Helpdesk) 职能类别:技术支持/维护工程师
1、为用户提供桌面技术支持

2、硬件和软件的故障排除

3、日常内部用户电话接听

4、简单远程支持

5、电话邮件ticket记录与分配

6、执行上级安排的其他任务

任职要求

1.计算机相关专业；

2.英语要求读写能力；

3.有良好的沟通能力，工作认真积极，有良好的团队意识；
公司简要介绍：
公司名称:联合服务（香港）有限公司
公司类型:外资（非欧美）
公司规模:150-500人
公司介绍:在全球化背景的元素引领下，信息化科技越来越成为主导企业竞争力的重要元素。 但是，在与国外信息产业环境相对成熟比较，国内的相关领域发展仍然相对滞后，在行业底蕴、信息化力度等存在落差的背景下，作为信息产业从业者的我们，肩负着为企业和社会缩小与西方的差距和弥补自身不足的历史使命。
   联合服务，作为一家基于大中华为基础，亚太区为辐射区域的信息服务类企业，我们深刻的理解这样的历史使命，坚信所拥有的资源和实力，能为客户打造专业的服务平台，组织和管理优秀的服务团队。在进入内地后的短短四五年间，我们积极拓展业务覆盖面，夯实自身的优势和实力，建设了一支专业化强，实施力量充沛，对行业动向把握程度高，具备从咨询到服务管理与优秀实施能力的专业技术团队。自2007年一来，我们拓展了100家以上的跨国企业成为我们的客户，其中近45％为《财富500强》企业驻华机构，员工数量也增加至200名，技术咨询与实施团队成员大多都是80后有理想有责任感的青年才俊，部分员工取得了行业内专家认证的资质。
我们的服务覆盖面扩展到了大中华区及大陆地区的所有一二线城市及部分终点三线城市，针对亚太区，我们也积极拓展了对新加坡、日本等重要商务地域支持力度并已帮助部分客户建设了针对亚太区的服务体系及IT管理架构。自2011年起，联合服务成立了以ITO服务事业部及IT咨询与集成事业部为核心的两大技术支持部门，兴起了以IT服务、IT管理咨询、BPO、云计算为核心的六大类业务体系，多达二十多项技术类服务产品，帮助我们的客户在基础架构的搭建，服务平台的建设，运维体系管理，IT支持业务等方向取得了丰富的实施经验。
   联合服务在人才管理、人才培养和人才选拔上实现了不断的突破。我们坚持以人为本的人才战略，坚信只有优质的人员结构才能带来最具竞争力的产品和服务。在联合服务内部，我们通过设立职业生涯规划体系，职业发展通道和全面的培训培养体系等人才发展战略为年轻人搭建属于自己的职业平台，同时通过定期选拔联合服务之星、岗位竞聘等方式对中高端人才需求的充实，帮助员工在公司内建立长期的发展战略，自2008年以来，联合服务以独有的人才能力识别方式提拔了超过20人以上的人才进入中高层核心岗位，打造了属于联合服务自己的智囊团，为公司产品研发，市场拓展出谋划策，成为公司总体战略不可获取的部分。
   在可以预见的未来，我们大中华区为中心积极向亚太区拓展业务，建设多语言环境下的多地域支持能力，完善公司产品链，建设以服务外包、基础架构建设，IT管理咨询为核心的产品线，完成“综合性IT服务企业”的远景规划。同时，立足于“成为IT界人才高地”的战略打造联合服务的人才管理结构，吸引各方有识之士加入公司，夯实自身的实力，在激烈的市场博弈中展现一家年轻、向上、专业的IT企业的市场竞争力。勤于思而敏于行，我们坚信，只要用心的对待市场和我们的客户，我们就将在时间的刻度下超越执行力量的定位，而能成为客户身边真正的战略合作伙伴，我们也将同客户一起为实现IT更高的价值而不断进取！


Information technology has become a more important element of leading enterprise competitiveness under globalization. The domestic information industry still relatively lags behind, we as the information industry practitioners have the historical mission to narrow the gap with the west and make up for the shortage for enterprises and society.
UST as an IT service enterprise with the foundation of greater China and expansion into Asia Pacific area deeply understands the historical mission. We firmly believe that the resources and strength we have, are capable of providing our customers a professional service platform, excellent service team organization and management. After five years within mainland China, we have actively expanded business coverage, strengthened our own advantages and constructed a professional technical team with strong specialization, abundant implementation, high grasp of industry dynamics, and abilities from consulting to service management. Since 2007, we have cooperated with more than 100 multinational companies, with nearly 45% from "the fortune 500 "enterprises foreign representative offices in China; The number of employees has increased to 200, the team members of technical consultation and implementation are talented people from the 80’s generation who have a good sense of responsibility, part of the staff has obtained experts certifications.

Our service coverage extends to the greater China market in first and second tier cities, and some third tier cities; in the Asia Pacific region, we have actively expanded to Singapore, Japan and other important business centers and have already helped customers construct an Asia Pacific service system and IT management structure. Since 2011, UST has established two big technical support departments with the core of ITO services division and IT consulting and integration division; with the growth of six main business systems, up to more than 20 technical service products by the core of IT service, IT management consulting, BPO and cloud computing; have already helped our customers gain rich experience in implementation of the foundation frame structure, service platform construction, operation and maintenance system management and IT support business.

UST has realized continuous breakthroughs in talent management, talent cultivation and talent selection. We insist on hiring talent oriented people, and we believe that only high-quality personnel bring the most competitive products and services. UST helps young people build professional platforms through establishing a career planning system, career development channel, comprehensive training and talent development strategy through the regular selection of UST service star, position competition on the high-end talent demand and so on. Since 2008, UST has promoted more than 20 talented people to high-level core positions, making our own brain trust, helping company product research and development, marketing development with its unique talent recognition ability, and it has become a part of the company’s overall strategy.

In the foreseeable future, we will actively expand our business from greater China to the Asia Pacific region, construct a multi-language environment of multi-region support ability, perfect company product chains, construct the core product line of service outsourcing, ITIL construction, IT management consulting, and complete the integrated IT service enterprise long-range plan. At the same time, building UST’s talented person management structure based on the "to be IT bound talent highland" strategy, attracting people of vision to join UST, strengthening ourselves, to show our market competitiveness form a young, upward, and professional IT enterprise in this fierce market game. We firmly believe that as long as we treating the market and customers with our heart, we will surpass the executive power position in time, and to be a trusted strategic cooperation partner of the customer! We will always be with our customers to keep achieving higher IT value and progress!
 United Service Technology (Shanghai) Ltd is a company of United Service(Hong Kong) Co., Ltd, established the GC regional office since 2007. Nowadays, UST became an industrial leader on IT Service Outsource, Consultancy, Software Development, System Integration, we transmitted international profession, advanced service concept into mainland, and made the related marketing Job. Until FY2010, UST occupied Great China market by increasing double till triple speed, developed the coverage by establishing Invested branch offices at Hong Kong, Taipei, Shanghai, Beijing, Guangzhou, Ningbo and so on, developed service centers at main first line and second line cities, part of third line cities.
    UST developed four main categories, more than decades IT service products, covered from infrastructure management to application maintenance and development, UST assigned service team to make the related service delivery in these MNCs, 42% of customers belong to 500 companies, including Global Logistic Properties(China) Ltd, Cargill (China) Ltd, Gore (China), Eastman(China), Prada(China), Askul(China), CEIBS, Sonepar(China) and other famous MNCs just defined UST as the dedicated service supplier in Great China even Asia Pacific Region.
    HR Strategy Plan play an important role in UST company development, we would like to give opportunities to each young pioneer, and develop them as the key source of enterprise development. In the mean time, we hope every member of us could key eyes on their own and increase the value accordingly. Depending on keeping focus and competition to develop talents for the company, UST will pay much importance on the one who regards themselves, company development, colleagues and would like to work hard.