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[青岛]必维申美商品检测（上海）有限公司
职位：客服专员-青岛
发布时间：2018-01-11
工作地点：其它
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
Duties Responsibilities
- Prepare daily summary per client request or PAID
- Tracking sample arrival and follow up communication with submitter if any
- Assistant CS to prepare answer to client like testing status check, sample check.etc.
- Common query answer to clients, Including retailers, vendors and factories. For non-technical
- Instruct client how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.
- Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer
- Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitters . If PAID clarification is concerned , should rise to CS check with global Program Manager.
- Good use BVLAB to run summary for self check and job status control,like General 52
- Testing request form check, to make sure follow PAID or general requirement.If not,follow up with submitter to update
- Pending items push, daily check for all pending items and make sure push answer/update within required time
- Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.
- Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.
- Familiar with PAID of each program, understand every step requirement
- Cooperate with operation team to arrange sample return per request or PAID
- Support BD team on discount discussing or payment push
- Other job assigned by N+1
Skills Requirements
- Good Communication skill, negotiation skill appreciated
- High Responsibility taken
- Must have positive thinking and action
- Patient and willing work under big pressure
- Good Team player
- Fluent English both oral and writing
- Open mind, easy and initiative to learn
- Good at word, excel and lotus Notes using
Education Experience
- Bachelor or above
- With concept of testing area, know the supply chain
公司简要介绍：
公司名称:必维申美商品检测（上海）有限公司
公司类型:外资（欧美）
公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.