[上海]必维申美商品检测（上海）有限公司

职位：客服专员-化学检测
发布时间：2017-11-14
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理 职能类别:化工技术应用/化工工程师 Position Summary

Report to the CS leader/Senior CS, Program and client focus, Follow up testing orders properly and satisfy clients.

Duties & Responsibilities

? Client focused, good relationship with clients and be reliable to clients.

? Quick query answer to clients, Including retailers, vendors and factories. Both for non-technical and common technical questions.

? Sample in problem follow up, cooperate with sample in team to identify sample per request form if with problem, and reach submitter to clarify.

? Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer

? Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitter. If PAID clarification is concerned, should check with global Program Manager.

? Testing request form check, to make sure follow PAID or general requirement. If not, follow up with submitter to update.

? Daily discipline insurance with timely response both internally and externally or escalation to N+1. (日清日毕).

? Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.

? Cooperate with operation team to give client professional advice on testing explanation or improvement

? Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.

? Update custom information document or record

? Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.

? Summary prepare per client requirement.

? Cooperate with operation team to arrange sample return per request or PAID.

? Other job assigned by N+1.

? Awareness of HSE policy.

? Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.

? Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.

? Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.

? Report immediately any HSE incident and cooperate in investigation.

QHSE

? Follow the internal quality system and HSE requirement of CPS North China.

? Adhere to BV CPS quality requirements.

Skills & Requirements

? Good Communication skill, negotiation skill appreciated.

? Strong accountability.

? Result driven.

? Must have positive thinking and action.

? Smart and reliable, and do well in setting up good relationship with clients.

? Patient and willing work under big pressure.

? Self-motivated, diligence, loyalty to work and team work spirit.

? Good English both oral and writing with professional manner.

? Open mind, easy and initiative to learn.

? Profession level at MSOffice - Word, excel and lotus Notes /BVLAB using.

公司简要介绍：
公司名称:必维申美商品检测（上海）有限公司
公司类型:外资（欧美）
公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.