[西安]北京互联企信信息技术有限公司西安分公司2017招聘

发布时间：2017-03-13
工作地点：其它
信息来源：西安邮电大学
职位类型：全职
职位描述
北京互联企信信息技术有限公司西安分公司2017春季校园招聘

2017-03-13 11:10 (点击： )

Teleperformance(西安) 英文在线翻译官（英文项目） Responsibilities:1. Ensure incoming calls are answered promptly,appropriately and courteously;2. To alternative interpreting all mattersrelated to customers’ request;3. To play the role as coordinator in the courseof service delivery to customer;4. Provide quality interpretation service tocustomers;Qualification:1. College degree or above;2. Excellent spoken English;3. Strong communication skill;4. One year customer service experience ispreferred；5. Available to work weekdays and weekends andcan work in shifts;6. Good office skills; Salary:5k-7k Office hours: work shifts 呼叫中心客服主管(英文项目) 【岗位职责】 1、组织并带领20人的Team，达成客户的关键绩效指标； 2、对Team成员有效的进行软技巧及业务技能的辅导； 3、处理客户升级案例； 4、与员工进行良好的沟通，能够提供冲突的解决方案； 5、综合考虑项目和员工的需求做出合理决定； 6、能够依照排班适时安排员工的小休和午餐时间。 【任职要求】 1、两年以上的呼叫中心经验，熟悉呼叫中心运作流程； 2、至少有1年以上组长或团队管理经验，团队人数不低于10人； 3、具有强烈的责任感和敬业精神，抗压力强，性格乐观，求上进，务实； 4、可适应轮班制，并接受工作时间，必要时可加班； 5、了解呼叫中心指标定义（平均通话时长、后处理时长、工作效率等）； 6、英语听说读写流利熟练； 7、能够描述不同的激励方式。 Salary:6k-8k Office Hours: work shifts 培训师-英文项目TrainerResponsibilities -Designing and developing training and development programsbased on both the organization’s and the individual's needs (modules,assessment tools, certification forms and facilitator guide) -Devising individual learning plans -Ensuring that statutory training requirements are met; -Amending and revising programs as necessary, in order to adaptto the changes that occur in the work environment; -Deliver new hire training on client product knowledge withemphasis on customer service; -Supervises trainees/agents while in their training period -Ensure that all trainees are actively engaged in the trainingprocess through the planning and implementation of activities and incentives Qualifications -College’s degree above -Must have a minimum of 2 years’ experience with proven successin a training delivery role in a call center environment; -Customer service oriented with good interpersonal skills -Must have good working attitude and a good team player -Flexible and diplomatic in handling customer complaints issues -Good command of English -Trainer should have strong communication and customer serviceskills as well as advanced organization, time management, and analysis skills. Salary:6k-8k Office Hours: work shifts 地址：高新区唐延南路10号中兴产业园G-H座三层；Rose，63359612,17791998457

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