[上海]迈盛仕国际金融系统科技有限公司

职位：CUSTOMER SUPPORT ASSOCIATE
发布时间：2014-12-15
工作地点：上海
信息来源：上海交通大学就业网
职位类型：全职
职位描述
单位名称 迈盛仕国际金融系统科技有限公司

主题 CUSTOMER SUPPORT ASSOCIATE 招聘截止日期 2015-02-09

应聘网址 ww***com[点击查看] 简历投递邮箱 lily.li@

宣讲会信息

招聘说明：

Job description Providing quality service to clients and enhancing customer experience through effective communication and analysis and resolution of support cases. Roles & responsibilities Learn Product in depth (functional) Analyze functional cases and provide quality resolution in accordance with agreed customer metrics Have a fair and controlled backlog - ensure outstanding cases are followed through to their logical end. Work as part of a team to resolve client issues affecting the product Engage with our internal and external customers to resolve issues Engage with peers in other product groups to resolve issues that span multiple products Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement . Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay. Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status. Identify potential Premium Support Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue. Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management. Strive to improve product and service quality and client satisfaction. Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future Submit accurate timesheets within prescribed deadlines. Ensure data capture quality at case and account level in Salesforce Adhere to internal policies and procedures. Respect and Promote the visions and values of Misys Undertake any other task assigned by your line manager.

附件

备注 有意向的同学请将简历投至：lily.li@，邮件标题：学校-专业-姓名-电话。（请务必保持此格式，以确保HR能够成功接收）

职位(1): CUSTOMER SUPPORT ASSOCIATE

需求人数 1-5人(3) 工作类型 全职 工作所在省份 北京市 工作所在市 市辖区

职位类别1 金融业务人员 职位类别2 年薪(万元) 面议

职位描述 Candidate expectations Experience: 0-2 years Academic qualifications : MBA (or equivalent) in Finance and/or Banking Functional Domain: Treasury & Capital Markets, Accounting Should have a basic understanding of accounting concepts Should have a basic knowledge of foreign exchange and derivative banking operations Prior work experience in Supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage) Prior work experience in FX and Treasury Operations would be preferred. Should be very good at analytical and problem solving skills. Any certifications will be a plus. Should be willing to travel locally on short term assignments Salary at Market levels Mandatory Soft Skills: o Should be fluent in English and Mandarin o Good verbal and written communication skills o Aspires to learn, Fast learner o Possesses right attitude and is a team player o Displays very good analytic skills Should be amenable to moving within the function to another product, should the need arise.

好工作，上 YingJie Sheng．Com !

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