[上海]林德集团招聘IT Helpdesk Intern

发布时间：2014-10-29
工作地点：上海
信息来源：上海理工大学bbs
职位类型：兼职
职位描述
要求：3天以上/周，实习六个月左右
专业：IT信息方向， 2015年毕业学生优先考虑, 有留用机会
地点：浦东金桥，有班车提供

Principal responsibilities

This position will be responsible for the prompt service given to the end users as they contact the IS Helpdesk for IS technical support through call, email or user visit.

This position will provide service request / incident / problem determination, recording, resolution or problem escalation for IT products and services. These products and services include networks, PCs and related devices, software, systems and applications etc.

The IS Helpdesk is responsible for IS first level support for Shanghai Headoffice and its other companies in China.

Required qualifications

Outstanding interpersonal and soft' skills.

telephone skills; able to deal with situations and to portray a customer service attitude over the phone.

ability to troubleshoot problems.

IS technical & PC problem resolution skills including hardware and software, system and applications.

Excellent verbal, keyboard and written communication skills

fluent in English.

Highly motivated to solve problems.

有意向者注明IT Helpdesk Intern-姓名-学校-年级-每周几天 发送至邮箱jammie.li@

▷Y▷ing▷J▷ie▷S▷heng○com▷

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