[上海]信诺招聘CSR Intern

发布时间：2014-09-25
工作地点：上海
信息来源：信诺保险
职位类型：兼职
职位描述
一,企业介绍:

信诺(Cigna), 美国前三大保险公司之一,致力于提供全球高端健康管理服务的公司，我们80%的客户是500强外资公司（苹果，谷歌和思科等），20%为国内知名的企业（百度，京东和搜狐等）。 目前在高端健康险的领域里, 信诺市场份额排名第一, 公司作为行业的领导者--变革的推动者--客户利益的倡导者，能预见到客户潜在的特定需求，提供卓越的客户体验，从而实现我们的愿景"帮助我们的客户拥有更健康,更幸福,更有保障的未来"。

二,招聘职位及描述:

CSR (Customer Service Representative) Intern



Main duties/Responsibilities (list no more than ten items)

Answer the calls from the customers or providers, respond accurately within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.

Monitor turn around times to ensure the inquiry emails are replied within required time scales, highlighting when this is not achievable.

Make appointment for the visit, provide GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required to clients and providers.

Interface effectively with internal and external customers to resolve customer issues.

Actively support all team members and provide resource to enable all operational goals to be achieved.

Meet or exceed Service level agreement requirements. Minimally set at a 5% abandon ratio for in-bound calls or in accordance with client specific requirements. This number will be reviewed periodically and can be increased or decreased based on business need.

Quality standards for both call and email will be developed, communicated and meeting them will be part of the production requirement.

To ensure that all faxes are sent in time and keep an up-to-date register, distributing incoming faxes quickly and efficiently.

Scope and Dimensions

Report to Line Management

Responsible for all calls, emails and complaints regarding group members.

Experience and Skills Required

Fast learning skills, strong adaptability

Sense of team work and customer service

English and Mandarin fluency - spoken, written, reading

Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required.

Education/professional qualifications required

Senior student (fourth-year student) in University

At least 3 days/week on-site work at the office

Major in English, Foreign Trade, Nursing, Insurance or Polytechnic

三,投递简历的邮箱: bathy.chen@

☺Ying•Jie•Sheng。com

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