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[上海]EMC公司招聘倒班英语客服
发布时间：2014-08-28
工作地点：上海
信息来源：应届生求职网
职位类型：全职
职位描述
Scheduling and Dispatch Specialist (Contractor) - 倒班英语客服
General Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
Handling incoming communication from customers and internal support groups regarding technical issues
Schedule onsite visits of engineers and spare parts delivery
Keeping records of all activities in the reporting system
Dispatching problems timely to the relevant Support Groups
Manage notifications for escalations
SKILLS
Education Required: College or above
Fluent communication skills in English, CET-6 or above preferred
Excellent verbal and written communication skills and professional telephone manner
Working knowledge of Microsoft Applications such as Excel/Outlook
Working experience in Call Center or Shared Service preferred
Ability to work under pressure
Logical thought processes and ability to drive total quality management
Ability to multitask
Confidence in holding cold calls
Ability to negotiate/influence
As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
If you are interested in this position, please send your resume with the title " ***(Your name) + S&D Specialist" to Maggie.Fu@emc.com. 这是个全职的工作哦！