[北京]汇丰银行北京分行2014招聘

发布时间：2013-10-24
工作地点：北京
信息来源：汇丰银行北京分行
职位类型：全职
职位描述
汇丰银行北京分行招聘信息发布

以下职位可以考虑应届毕业生，均为汇丰银行正式编制

-------------------------------------------------------------------------------------------------------------------------------

销售岗位：

Position 1 : Customer Development Representative(CDR)
Main Responsibilities:
To achieve sale of personal banking products/services at pre-set targets;
To hand over customer relationship properly to their relationship managers after closing sales;
To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction;
To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement;
To timely prepare and submit daily/weekly reports on sales status.

Job Requirements:
University degree or above(recognized by the state);
Strong interpersonal skills and effective presentation skills;
Well-developed service and sales attitude with ability to work under pressure;
Presentable, outgoing and persuasive;
Good spoken and written English is preferable.

Position 2：Home Mortgage Loan Sales Officer(HML Sales)
Main Responsibilities:
The job holder needs to proactively acquire new HML application, and follow up new HML cases referred by RM/AO/CSO or other business functions so as to contribute to the overall HML business achievement;
He/she is at higher experience level in developing HML business from developer and 2nd-hand property agency;
He/she needs to prepare the HML application package with high documentation quality ensured and follow up approval and drawdown process;
He/she also needs to ensure the satisfactory customer experience level in HML sales. Meanwhile, he/she can also refer target customers to branch for account opening;
Contributes to the achievement of HML business target;
Contribute to the improvement of customer experience and strengthened market competitiveness;
Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Job Requirements:
Bachelor degree or above.(recognized by the state)
Sound knowledge of HML product, credit policy and business process;
Strong selling skills in HML sales with support by outstanding past HML performance;
Strong service mindset to achieve satisfactory service performance;
Strong compliance mindset with no sales breach record;

服务岗位：

Position 3：Teller 柜员
Main Responsibilities:
To do regular transactions including FCY Exchange Inward DD/TT, buying and selling T-cheque ITT arrangement cash advance, DPS operation;
To reimburse daily/miscellaneous expenses authorized/endorsed by Deputy Manager or Branch Manager; To balance cash at the end of the day and return cash with teller box to cashier;
To check customer balance, issuing balance certificate and bank reference letter;
To answer customer's all kinds of requirements and accept their instructions;
To hand credit cards and pins for customer over counter;
To prepare report to FCD & SAFE.

Job Requirements:
Bachelor degree or above;
Good command of oral English;
Good interpersonal skills and strong sense of responsibility;
Strong communication skills and problem solving skills;
Commitment to service and sales and willingness to work under a flexible timetable;
Knowledge of PC and typing skill.

Position 4.Greeter 客户服务助理
Main Responsibilities:
To greet customers at the first point of contact as soon as the customers approach the branch. To provide excellent service to customers through introducing appropriate bank.
To provide assistance in queue management and branch merchandizing display. Meanwhile, the job holder should maintain HSBC internal control standards as well as Group Compliance Policy and operational risk control to minimize the likelihood of it occurring.
To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank's overall service profile.
To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate
To handle customers' requests and enquiries. To relate customers' queries and complaints to relevant branch staff or other internal departments for proper handling.
To assist the queue management and maintain a high quality service and sales environment in the customer area of the branch.
To perform other branch operational duties such as account opening maintenance as assigned after banking hours.
Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Job Requirements:
Bachelor degree or above.(recognized by the state)
Good command of English.
Working experience in service/sales industries preferred.
Strong interpersonal and communication skills

Position 5：Premier Relationship Assistant 客户服务助理
Main Responsibilities:
Help PRO to take care of the customer portfolios.
Handle back office operations for PROs such as system inputting, faxing, data/report updating, issuing bank certificates, documents filing etc.
Serve visiting customers when the PRO is occupied and handle simple transactions for the customers.
Answer customer calls if PRO is not available.
Answer incoming enquiry calls.
Follow up referrals from other sources.

Job Requirements:
Bachelor degree or above.
Good command of English.
Working experience in service/sales industries preferred.
Self-motivated and teamwork.
Strong interpersonal and communication skills.

请将简历发送至hsbcbjghr@ (邮件标题为:申请**职位+姓名+学校)。

本站提醒:如何识别虚假招聘信息？求职必看，切勿受骗上当！

如何写一份简单、直接、高效的求职信？