[辽宁]甲骨文（oracle）

职位：韩国语技术支持
发布时间：2013-10-21
工作地点：其它
信息来源：延边大学
职位类型：全职
职位描述
甲骨文（oracle）招聘职位韩国语技术支持

录入时间：2013-10-21 浏览次数：9次

公司信息

公司所在地区 辽宁省

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公司简介(Company Information)

1

招聘要求

若对该职位感兴趣，请将简历发到：campusrelations_cn@, 标题为：韩国语技术支持-毕业学校-专业-学历 职位名称：韩国语技术支持 工作地点：大连 主要要求：精通韩语，英语能读能写，IT相关专业，之前有编程经验更好，2013和2014毕业的都OK 职位描述： Key role: The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer “end to end” throughout engagement Duties: · Delivers proactive or reactive customer services defined in GCS service offerings · Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication · Gets involved in any escalated SR that might impact customer’s environment · Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary · Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System. · Effectively and accurately communicates complex, technical topics to customers Works with members of global team on a regular basis to achieve team results

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