[北京]汇丰银行北京分行零售银行和财富管理部2012招聘

发布时间：2012-11-03
工作地点：北京
信息来源：汇丰银行北京分行
职位类型：全职
职位描述
汇丰银行北京分行零售银行和财富管理部招聘
工作地点：北京
1. Customer Development Representative--CDR

In this role, you will:

To achieve pre-set sales targets of personal banking products;
To conduct needs-based selling activities through effective sales processes;
To project a professional image while conducting sales activities;
To promptly and effectively respond to customer enquiries, feedbacks and complaints;
To prepare and submit sales progress reports on a regular basis.

To be successful in the role, you should meet the following requirements:

Bachelor degree or above (recognized by the state);
Basic knowledge of banking products & services;
Knowledge of the constantly changing market, competition environment and market opportunities;
Strong communication and presentation skills;
Strong oral and written English and Office software skills.

2．Premier Relationship Officer--PRO

In this role, you will:

Take care of a HP customer portfolio and act as the major contact point of the customer;
Keep high level of service standards for internal and external HP customers;
Building and maintain good customer relationships;
Sell bank products to existing and potential customers

To be successful in the role, you should meet the following requirements:

Bachelor degree or above in banking related major. Master degree preferred; (recognized by the state)
Good command of English;
Self-motivated and teamwork;
Strong sales and customer service skills;
Strong interpersonal and communication skills.

3. Teller

In this role, you will:

To do regular transactions including FCY Exchange Inward DD/TT, buying and selling T-cheque ITT arrangement cash advance, DPS operation;
To reimburse daily/miscellaneous expenses authorized/endorsed by Deputy Manager or Branch Manager; To balance cash at the end of the day and return cash with teller box to cashier;
To check customer balance, issuing balance certificate and bank reference letter;
To answer customer s all kinds of requirements and accept their instructions;
To hand credit cards and pins for customer over counter;
To prepare report to FCD & SAFE.

To be successful in the role, you should meet the following requirements:

Bachelor degree or above (recognized by the state);
Good command of oral English;
Good interpersonal skills and strong sense of responsibility;
Strong communication skills and problem solving skills;
Commitment to service and sales and willingness to work under a flexible timetable;
Knowledge of PC and typing skill.

4. Premier Relationship Assistant--PRA

In this role, you will:
To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work;
To chase deposit from all Home Mortgage Loan (HML) customers with monthly average; balance below the threshold for HML preferential interest rate;
To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail;
To make sure HP gift redemption mechanics works smoothly;
To proactively identify sales opportunities, cross-sell bank products and services most; beneficial to customers, and individually complete sales process if all PROs are occupied;
To back up PRO who is on leave or during lunchtime.

To be successful in the role, you should meet the following requirements:
Bachelor degree or above (recognized by the state);
Sales or customer service internship experience is preferred;
Good communication and selling skills;
Good understanding of Retail Banking and Wealth Management products and services;
Good spoken and written English;
Well organized;
With nice personality.

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