[上海]Honeywell

职位：产品支持工程师
发布时间：2012-10-25
工作地点：上海
信息来源：上海理工大学bbs
职位类型：全职
职位描述
About Honeywell产品支持工程师
Honeywell (ww***com[点击查看] ) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; turbochargers; specialty materials. Based in Morris Township, N.J., Honeywell's shares are traded on the New York, London and Chicago Stock Exchanges.
Honeywell has a long history in China that goes back to 1935 when it established the first franchise in Shanghai. Today, all of Honeywell's four Strategic Business Groups are represented in China, and all of them have relocated their Asia Pacific headquarters to China. Over the years, Honeywell has set up subsidiaries and joint ventures in over 20 cities across the country. As of today, Honeywell has invested $600 million in China and employs approximately 12, 000 people.
China is one of the most important markets in Honeywell's global success strategy, and therefore the company is committed to driving the business growth in China by providing the best quality, delivery, value, and technology.
霍尼韦尔（Honeywell）是一家财富100强之一的多元化、高科技的先进制造企业。在全球，其业务涉及航空产品和服务，楼宇、家庭和工业控制技术，涡轮增压器以及特性材料。霍尼韦尔公司总部位于美国新泽西州莫里斯镇，公司股票在纽约、伦敦和芝加哥股票交易所上市交易。
霍尼韦尔在华的历史可以追溯到1935年。当时，霍尼韦尔在上海开设了第一个经销机构。目前，霍尼韦尔四大业务集团均已落户中国，旗下所辖的所有业务部门的亚太总部也都已迁至中国，并在中国的20个城市设有多家分公司和合资企业。目前，霍尼韦尔在中国的投资总额约6亿美金，员工人数约12,000名。
中国是霍尼韦尔全球拓展战略蓝图中最重要的市场之一，为此，公司承诺以最好的质量、交付、价值和技术推动在华业务的发展。霍尼韦尔在中国所实施的发展战略紧密围绕国家整体规划，充分利用公司在节能、环保、安全等相关领域的全球领先实力，有效地为中国建设资源节约和环境友好型社会做出贡献。霍尼韦尔在上海设立了霍尼韦尔中国研发中心，致力于积极建立一流的本地研发能力，以便更有效地利用其全球领先的技术和创新实力，创造出满足中国客户和社会需求的更安全、更节能、更环保的产品和技术解决方案。

For more information about Honeywell, please visit ww***.cn[点击查看]
View Honeywell job opportunities, please access to ww***obs[点击查看]

1) Product Support Engineer (Intern)
工作地点：上海Shanghai 学历: 本科/硕士 外语要求: 英语 人数：1 欢迎应届毕业生申请此职位
（**投递简历至：Lily.Yang-Careerintlinc@）

Key Responsibilities:

The Product Support Engineer (PSE) manages and coordinates activities required to support and resolve technically challenging field issues at both component and system level, including those escalated from the Technical Operations Call Center. The engineer in this role must respond quickly, effectively and professionally to technical issues that arise. In addition, the PSE is responsible for constantly evaluating and proactively identifying potential issues and resolving them before they become major issues for customers. The PSE owns the data collection, investigation and presentation phase of CSB Gate 1

Primary responsibility is to provide APU technical support to the Honeywell Technical Operations Center (TOC) and to Aircraft Original Equipment Manufacturers (OEMs). Interface with Honeywell Field Service Engineers and Airlines to understand technical problems affecting their equipment and helping to drive resolution

Qualifications and Experience:

BSME or Bachelor degree in a related technical field

Industry experience in engineering or customer service of gas turbine engines / experience interacting with technical experts and driving multi-discipline teams / experience interfacing and resolving customer concerns and problem solving. (Internship counts)

English communication skills written and spoken.

Direct engineering or customer service experience with gas turbine engines.

Program Management experience

Multiple product experience

Strong customer service mindset

Ability to proactively evaluate circumstances and drive resolution of issues

Action oriented and achieves results.

Ability to multi-task and be efficient and highly effective in completing work activities

Rapid and accurate problem solver

Strong interpersonal skills with ability to work independently, as well as part of a team

Ability to adjust own preferred interaction style to that of the customer or as needed based on the situation

Can push back with customer in a professional manner and find elegant solutions to complex issues that support HON business directives AND satisfy customer's needs

Ability to think clearly and remain professional under stress induced and time pressured situations. Can defuse high tension situations and is a settling influence in a crisis

For more information about Honeywell, please visit ww***com[点击查看]
View Honeywell job opportunities, please access to ww***obs[点击查看]