[广州]上海仕达富新桥人才资源有限公司

职位：IT Solution Representative
发布时间：2012-02-27
工作地点：广州
信息来源：中山大学
职位类型：全职
职位描述
上海仕达富新桥人才资源有限公司 —— IT Solution Representative

招聘专业： IT 招聘对象： 应届生

学历要求： 本科 工作地区： 广州

招聘人数： 2 投递方式： phoebe.su@

联系人： Phoebe Su 联系方式： 020-38370707-308

添加时间： 2012-2-27 截止时间： 2012-3-31

浏览次数： 3

岗位要求：

IT Solution Representative , (Level 8) Job Duties: - To delivery IT Service desk related services to users and business partners via Voice or Email channels; - To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time; - To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies; - To work on feedback and ensure errors are not repeated; - To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management; - To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users. Requirement: - Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable; - Minimum of one year’s Information Technology/ IT Service desk experience or equivalent; - Excellent verbal and written communication skills; - Fluent in spoken English and Cantonese; knowledge of Putonghua will be an advantage; Good written English for correspondence; - Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills; - Good job commitment, able to perform the job according to provided procedure and work independently. 工作内容：负责公司内部的系统维护 工作地点：广州市东风西路 工作时间：7*24小时轮班制 要求： 1、本科或以上学历 2、具有IT专业背景或IT工作经验 3、沟通能力好 4、粤语母语，英语水平达到cet-6 欢迎2011/2012应届毕业生投递简历！ 简历投递邮箱：phoebe.su@ 联系人：Phoebe

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