[上海]德勤招聘IT工程师

发布时间：2011-11-24
工作地点：上海
信息来源：德勤
职位类型：全职
职位描述
Responsibilities :

Troubleshoot hardware and software problems for all laptops;

Provide timely updates and progress reports to End user and maintain "Service Tickets" in Client Support database;

Escalate unsolved service calls to appropriate resolution parties and keep track of all outstanding tickets for further follow-up;

Keep their Manager and key personnel within updated on outstanding and important issues;

Compose technical solutions, for inclusion into the corporate knowledge database;

Make effective use of the existing Customer Services support databases and resources;

Search knowledge base for solutions to customer problems and utilize relevant solutions;

Bring Customer reported problems to a resolution in a timely manner.

公司日常软硬件及notebook支持,参与global项目实施,协调

网络运维及IT infrastructure

Requirement:

计算机或相关专业本科毕业;

了解基本网络运维知识, 了解基本的SQL, 有微软或CISCO 相关证书优先;

1年IT维护或实习经验preferred;

良好的英语听说读写能力

2011年已毕业的大学生

申请方式：请各位有兴趣的同学尽快将中英文简历发送至angliu@

如何写一份简单、直接、高效的求职信？