[北京]雀巢北京总部招聘客户服务代表

发布时间：2011-07-15
工作地点：北京
信息来源：雀巢
职位类型：全职
职位描述
所属分公司Company：雀巢（中国）有限公司北京总部
职位名称Position: 客户服务代表/Customer Service Representative
工作地点Location: 北京/Beijing

职位描述Job Description

- To effectively manage the E2E order process and monitor through delivery and customer receipts ensuring accuracy,

timeliness of execution and agreed levels of customer services.

- To effectively manage the return and refusal process to minimize customer dissatisfaction and avoid financial deductions.

- To control the demand management process using system-based tools and functionality to allocate stock to priority customer

and/or events.

- To network with integration points such as Generating Demand, Sales, Customers and Logistics.

职位要求Requirements:

- Proactive cooperation mindset and strong communication skills

- Good analytical skills and planning capability

- Passionate in working with details and numbers

- Excellent responsibility and adaptability to working pressure

- Experience with sales, customer administration or data analysis

- Experience with order process or customer service

- Good English reading comprehension

- Master of MS Office, esp. Word, Excel; SAP knowledge would be an advantage.

Mail to:hr.recruit@

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