[上海]德国汉莎航空招聘客户服务代表(粤英双语)

发布时间：2011-02-23
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
德国汉莎航空

中国客户服务与支持中心 --工作地点：上海
Customer Service and Support Center Shanghai客户服务代表(粤英双语) Customer Service Consultant

工作任务与职责

接收客户来电垂询，通过电话向客户提供机票预订及销售服务。

通过电话向客户提供咨询服务，包括汉莎航空公司及其合作伙伴经营的各类的航空运输产品及服务。

服务对象包括直客，代理商，协议公司客户，常旅客计划会员。

服务方式涵盖传真、电子邮件或互联网。

在业务上向同事提供帮助或指导．

任职资格与要求

大专或本科学历，欢迎2011届应届毕业生。

年龄：20-38岁

英语、普通话，和粤语流利

能适应轮班工作制

能适应有压力的工作环境

乐于并善于与人沟通，喜欢在团队中工作

能适应快速变化的知识环境并迅速完成自我更新

具有基本的计算机操作能力

具备销售和服务意识，出色的沟通和团队协作能力

好学上进，能迅速融入新的工作环境

德国汉莎航空相信高品质的服务源于优秀的员工，公司以人为本，将为员工提供完善的培训发展计划与福利保障，欢迎喜爱航空业的您加入德国汉莎航空．

简历请注明"申请德国汉莎航空客户服务代表"email到: hr3@

General Functions and Task

The primary objective of the Consultants' role is to provide quality telephone customer service whilst meeting the Key Performance Indicator's required during the customer service process

Providing superior telephone customer service to our private customers, travel agencies and corporate clients regarding (but not limited to):

General information / assistant

Demonstrates sales initiative by converting customer service enquiries into sales

Special service requests

Make reservations / bookings

Accept payments

Flight information

Lufthansa Miles & More Frequent Traveler Program

Other Lufthansa related inquires

Knowledge / Experience Requirements

Fluent in Cantonese, Mandarin and English languages.

Proven customer service skills (service centre experience preferred)

Demonstrated understanding of and ability to meet Key Performance Indicators in a customer service / sales environment

Sales skills preferred

Good conceptual reasoning / ability to learn

Excellent interpersonal skills

Strong verbal and written communication skills

Self motivated and self-driven

For application, please kindly send your resume to: "hr3@"

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