爱步贸易（上海）有限公司

职位：Customer Relations-客服人员
发布时间：2010-09-13
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
任职要求：一年以上相关工作经验，优秀应届毕业生亦可！

KEY RESPONSIBILITIES

Sales

Together with the team:

Main order flow

Key in orders into system right after conferences, issue order confirmation and edit orders based on demand from sales or customers

Right after shipment release, create proforma invoice and send to customers for payment planning

Update the payment record of individual dealers for main order release

Work together with logistics to fulfil the delivery plan by week and by month level

Repeat order flow

Delivery of repeat order once orders are booked in system

Follow up on the stock condition and communicate with customers and merchandising for improving stock turn(shoes and accessories)

Together with the sales team to clear DSL

Whenever accessories arrive in warehouse, create order in system according to the original order request.

Marketing:

Ensure that all orders for marketing materials are placed on time

Ensure that all customers are informed with any new developments

Collection/product:

Ensure that the markets are kept informed about any changes in the collections

Be familiar with ECCO products shoes and accessories

Logistics

Seasonal planning and co-ordination together with Logistics on:

Supervise dispatches and delivery performance

Follow up on main order based on information from logistics

Ensure dealers are fully aware of any delay or cancellation

Update and inform customers the status of outstanding orders especially on key accounts

Monitor and make reports on delivery performance against customer request

Ensure that backorders are kept to an absolute minimum

Work together with logistics to clear J0 and A01

Finance:

Follow up on debtors together with Financial Controller

Support communication with dealers on payment and credit management etc.

Service

Ensure that feedback of inquiry or complaint from customers is done in 24 hours

Fill in reception during the leave of receptionist

Reporting/information

Collect dealer's monthly report---5th every month

Collect key dealer's weekly report-- Tues. every week

Dealer stock analysis---5th every month

Main order status update------ Wed. every week

Prepare account/stock status to dealer----Mon. every week

Claim summary-----weekly

Report any major deviations from overall plan to immediate superior

Pro forma invoice, A&A order-----finish in 5 days when data available

Sales conference:

Coordinate with customers on participation issues and update information as well as arrangement of accommodation

Maintain and pack/unpack samples during sales conference

Help keep the discipline and flow of the conference as agreed upon

Other service related matters during conference

Claim

Communicate with customer/consumers on claim information collection and handling

REQUIREMENTS

Able to work independently with strong self-initiative, good sense of service

Experience in customer order fulfillment, shipping, and delivery

Good command of English and Chinese in both speaking and writing

Good analytical and problem solving skills

Basic functions of SAP & Business warehouse

Proficient with MS Excel

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公司简要介绍：
　　“ECCO”来自北欧的童话王国丹麦，创建于1963年，其生产及销售网络遍布全球60多个国家。
　　“ECCO集团”对中国市场的巨大潜力和战略地位高度关注，于2006年1月成立了“爱步贸易（上海）有限公司”，目前我们在中国有470多间的专卖店和店中店，在品牌和销量方面都居于同行业之佼佼者。
　　充分尊重、平等自由、培训发展、环境保护、社会责任、永续经营是ECCO企业文化中的重要组成部分，“让愉悦舒适的行走体验带来全新的健康生活模式”是ECCO人的努力方向。我们相信在整个社会越来越重视质量和健康的今天，ECCO品牌鞋会以其独特的形象更加深入人心。
　　ECCO诸多企业文化中重要的一条是“人是最重要的资源”，我们期待着优秀的您加盟ECCO，共创美好明天！