中以联科电子安装工程（北京）有限公司

职位：Call Center Specialist 呼叫中心专员（客服）
发布时间：2010-08-18
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
Location: Shanghai, 4 person

Main Responsibilities:

- Take care of hotline incoming service calls professionally from customers covered Mainland,

Hong Kong, Taiwan, India, Singapore, and America.

- Provide phone support answer professionally to solve basic problems related security system.

- Coordinate local CS staff to provide on-site support via email and phone notices for on-site

service requirements, and assure all service requirement are distributed and assigned on time.

- Record all service requirements in Netsutie system in time, and make sure all

information recorded accuracy.

- Perform basic operation to support client to manage their security management

system, such as proximity cards add/cancel, badge cards printing etc.

- Assure call center available to be reached at all times (24X7 hours) and working in high

efficiency, and guarantee client satisfaction.

Requirements:

- Bachelor's degree, major of English, Electronic, Computer, Automatization or

Mechanical Engineering are preferred

- About 1 years work experience in call center is preferred

- 2 years experience in customer communications and handling with strong customer

service sense and skills abilities.

- Good communication and coordination, a good team player with strong responsibility.

- Have a passion for customer service, and be able to work on high stress situations to

deliver high quality and effective service to our client in need.

- Excellent listening, oral, reading and written skills in English, communicate with

foreign customers expertly.

- Other languages (Cantonese, Japanese, etc) can be an advantage.

- Work experience in call center preferred

- Work experience or knowledge involving in Electronic, Computer, Automatization is an advantage.

- Able to do day and night shifts.

- Outstanding graduates will be considered, either.

职位描述:

- 负责专业接听日常所有的客户服务热线电话, 服务热线涉及中国大陆,中国香港, 中国台湾,印度,

新加坡,美国的客户来电

- 对于客户提出的基本安防系统问题, 提供一定的电话支持解决

- 对于客户提出的到场服务要求, 呼叫中心座席专员通过电话及邮件形式在规定时间内通知并协调

本地客服团队提供服务响应, 确保服务要求及时被分发到本地服务团队.

- 及时并准确地将客户来电情况记录到Netsuite系统中.

- 协助管理客户的安防系统, 提供相应的远程支持, 例如包括系统加/减门禁卡, 打印员工ID卡.

- 确保ICD客户服务呼叫中心24*7小时高效运作, 并确保客户的满意度

职位要求：

- 本科学历, 英语、电子、自动化、机电一体化及IT专业者优先

- 有1年左右的呼叫中心工作经验者优先

- 两年的相关客户服务背景,具备很强的客户服务意识及一定的客户服务技巧

- 具备良好的沟通及协调能力, 强烈的工作责任心, 能成为一位很好的团队合作者

- 具有客户服务热情, 能够在较强的压力下完成工作, 并提供给客户高质量,

高效率的服务, 确保客户满意度

- 优秀的英文听说读写能力, 能熟练与国外客户进行沟通

- 懂广东话和日语是优势

- 有呼叫中心经历者优先

- 有电子，计算机和自动化相关知识或工作经验是优势

- 优先的应届毕业生也将被考虑

- 能够接受 24小时倒班制度（白班和晚班）

- 工作地点：上海市徐汇区嘉善路98号

备注： 如您不能适应上晚班（晚上8点至第二天上午8点）， 请勿申请该职位。

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