上海雅高企业服务有限公司 Accor Services China

职位：客服专员（实习生）
发布时间：2010-03-23
工作地点：成都
信息来源：前程无忧
职位类型：兼职
职位描述
日常客服工作，如下订单，处理投诉等；
接听客服热线，包括早晚班，更新每天热线接听报告其它客户服务部门相关工作；
客服日常事务及咨询投诉处理。

职位要求：
大专或大专以上学历反应敏捷；
良好的沟通能力；
工作勤奋工作态度积极，认真负责；
每周至少工作4个工作日。 公司简要介绍：
Accor Services China entered China in 2000. Leveraging its global expertise, Accor Services China has developed the Prepaid Solutions and Relationship Marketing Solutions with brands including Accor E card, Accentiv’ and SurfGold.

Prepaid Business provides clients with customer-tailored solutions with Prepaid Card based on clients’ specific needs. It may involve design, management, promotion, services and fulfillment of various programs, to help our clients effectively manage employee benefits, business expenses and gifts, and to help our clients improve performance.

Relationship Marketing Business designs, develops and manages customized solutions that help clients improve their business results and gain the loyalty of their employees, customers, partners by creating valuable and loyal relationships.

Brief Introduction of Accor Services Group:
The leading issuer of prepaid products since 1962 when the Ticket Restaurant meal voucher was launched, Accor Services quickly expanded its operations and developed a broad range of innovative products and services. The red ball logo is widely recognized around the world today.

Today, Accor Services is the world’s leading prepaid solution provider in employee benefits, expense management and gift, as well as professional solution provider of rewards and loyalty programs.

Accor Services Worldwide:
Operating in 40 countries
490,000 corporate and public customers
32 millions users
1,2 million affiliated service providers

雅高服务于2000年进入中国，凭借雅高服务集团在全球的经验，雅高服务（中国）目前拥有两块核心业务：预付产品业务和关系营销业务，分别包括旗下现有的Accor e Card (雅高e卡) 品牌和Accentiv’、Surfgold品牌。

预付产品业务是根据客户的需要，通过具有电子支付功能的预付储值卡为企业策划、设计和提供专款专用、分项管理、配套服务等全面的定制化的解决方案，旨在帮助企业有效管理员工福利、公务消费、礼品等事项，最终提高绩效。

关系营销业务致力于帮助客户设计并管理忠诚和激励计划，旨在提高其员工、客户和销售网络的积极性和忠诚度。

雅高服务集团简介：

自1962年以来，雅高服务的预付产品业务迅速成长。继成功启动“Ticket Restaurant 餐券”产品，雅高服务在全世界开发了一系列创新的产品和服务。
如今，雅高服务已经发展成为全球领先的在企业员工福利、公民福利、奖励与忠诚计划、费用管理、礼品等领域提供专业解决方案的大型跨国公司。

雅高服务在全球：
遍布40个国家
为49万家公司和公共机构提供服务
3千2百万个人用户直接受益
1.2 百万家加盟商户