汇丰环球客户服务(广东)有限公司2010招聘

发布时间：2009-12-12
工作地点：广州
信息来源：广州大学
职位类型：全职
职位描述
汇丰环球客户服务(广东)有限公司

请应聘者在12月31日前把电子简历发送到: recruitmenthdpg@

在邮件主题上, 务必标明应聘职位名称及职位编号，以便加快应聘进度。

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职位名称: IT Processing Operations Executive - 资讯科技营运助理(职位编号：2010GZHTSA)

Job Duties:

-To delivery IT Service desk related services to users and business partners via Voice or Email channels;

-To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;

-To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;

-To work on feedback and ensure errors are not repeated;

-To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;

-To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.

Requirement:

-Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable;

-Minimum of one year’s Information Technology/ IT Service desk experience or equivalent.;

-Excellent verbal and written communication skills ;

-Fluent in spoken English and Cantonese; knowledge of Putonghua will be an advantage; Good written English for correspondence;

-Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;

-Good job commitment, able to perform the job according to provided procedure and work independently.

-Willing to take 7*24 rotating shifts.
-2010 fresh graduate is welcomed.

人才需求: 广州生源应届毕业生优先考虑

公司网站：ww***com[点击查看]

地 址：广州市东风西路148号广州汇丰大厦

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