[广东]汇丰环球客户服务（广东）有限公司

职位：退款组专员
发布时间：2009-12-07
工作地点：其它
信息来源：广州大学
职位类型：全职
职位描述
汇丰环球客户服务（广东）有限公司

- 请应聘者在12月31日前把电子简历发送到: recruitmenthdpg@

在邮件主题上, 务必标明应聘职位名称及职位编号，以便加快应聘进度。

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职位名称: Assistant Manager, Operation - Chargeback Team 退款组专员(职位编号：GZ2010CCB)

Job duties:

- To handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders;
- To provide extraordinary service through phone and written reply, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
- To determine the appropriate rules and regulations laid down by Card Associations to be applied;
- To facilitate negotiation with customers and verbal communication.

Requirement:

- Bachelor degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position;
- Be able to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements;
- Fluent English and Cantonese language skill is required both in writing business letters and verbal expressions;
- Be able to learn fast and to adapt to frequent changes and updates in job knowledge;
- Be able to understand and interpret numeric data in business reports;
- Good telephone skills;

-2010 fresh graduate is welcomed.

其它备注: 英文水平: 大学英语六级,专英四级或以上

人才需求: 广州生源应届毕业生优秀考虑

公司网站：ww***com[点击查看]

地 址：广州市东风西路148号广州汇丰大厦

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