[成都]DHL

职位：Customer Service Clerk - Implant
发布时间：2009-05-27
工作地点：成都
信息来源：[成都]DHL
职位类型：全职
职位描述
成都全职岗位：Customer Service Clerk - Implant

邮箱：Recruit.HR@dhl.com

该职位发布有效期：2009年5月27日至2009年6月10日

Job Description:

Feedback to customer inquiries

Fulfill customer special requirements according to SOP to achieve customer satisfaction

Generate reports or other related documents to customer.

To follow up trouble cases or irregularity shipments and feedback customer of alternative arrangements

Keep good relation with customer to get more business in future

Support operation team for daily shipment handling

Update the operation staff on operational issues that requires their attention.

Any handling instruction from customer needs be inform to related colleague timely

Job Requirement:

College Degree or above, majoring in Economics or international trade is preferred.

Good command of both spoken and written English and Mandarin. CET-4 is a basic requirement.

Good PC skills.

Good communication skill. : Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Have the ability of analysis, planning & organization and problem solving skills.

Have the ability of Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Teamwork player: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Strong ability of quick learning.

邮箱：Recruit.HR@dhl.com