缤动信息技术有限公司

职位：英语游戏管理员/Customer Service Supervisor
发布时间：2008-09-09
工作地点：上海
信息来源：同济大学就业网
职位类型：全职
职位描述
【关闭窗口】

缤动信息技术有限公司

2008-09-09 09:07:06.0 点击次数：【13】

缤动信息技术有限公司 联系人：王小姐 联系电话：51781775 地址：淞沪路290号创智天地10号楼3楼 JOB DESCRIPTION

职位名称 英语游戏管理员

英文名称 Game Master (English Language)

所属部门 CSD

职位人数 　

月薪范围 人民币 4001-5000

要求入职时间 　 　 　 　 　 　

职位描述 1）Assist individual players in game and responsible for the general function of many aspects of our online world. 2）Accountable for the timely and efficient response to secure a positive customer service experience via IM, BBS, Email, WEB, etc. in English.3）Moderate gamers’ behavior to provide and maintain fair environments to our customers.4）Responsible for the implementation of online game events.5）Monitor online game servers status.6）Assist in game testing and BUGs collecting.

请清晰地描述该职位的作用，主要责任与权限

汇报关系 该职位向谁汇报 　 Customer Service Supervisor

招聘要求 学历要求： 本科 以上

工作经验： 不限

性别要求： 不限

年龄限制 20 至 30

职位性质 全职

是否要求管理经验： 否

任职要求 1）Familiar with Office software, typing speed must be more than 50 words/min 2）Willing to accept the work shift (especially the night-shift).3）Good communication skill.4）Keen interest in online games. 5）Customer service experience in relevant industry is preferred.6）Proficient English skill. CET-6 and above (or equivalent) in written English. Spoken English is preferred but not required.

JOB DESCRIPTION

职位名称 Customer Service Supervisor

英文名称 Customer Service Supervisor

所属部门 CSD

职位人数

月薪范围 人民币

要求入职时间 　 　 　 　 　 　

职位描述 1. Manage the customer contact center (e.g. Planning, Incentive, Quality Assurance, Shifting, and Training).2. Lead the customer service team with the primary responsibility of providing qualified service to our customers in North America.3. Accountable for the timely and efficient response to secure a positive customer service experience via IM, BBS, Email, etc. in English.4. Update the FAQs and Scripts according to the game information.5. Draft training materials and conduct CSR training.6. Moderate gamers’ behavior to provide and maintain fair environments to our customers.7. Prepare weekly and ad-hoc reports on customer issues and related situations.8. Handle other administrative responsibilities as needed.

请清晰地描述该职位的作用，主要责任与权限

汇报关系 该职位向谁汇报 　 Customer Service Manager

招聘要求 学历要求： 本科 以上

工作经验： 1-3年

性别要求： 不限

年龄限制 20 至 30

职位性质 全职

是否要求管理经验： 是

任职要求 1. At least 1 to 3 years of related industry experience in customer service environment.2. Advanced ability to analyze and solve problems.3. Basic knowledge of online game.4. Strong planning, organizational and administrative skills. 5. Proficient English skill, TEM 8 is a must, English native speaker is a plus.

　 　

公司简要介绍：
不详 不详