ISSC SZ招聘Intern(Cantonese/Top English Speaker))

发布时间：2008-07-11
工作地点：深圳
信息来源：深圳大学bbs
职位类型：兼职
职位描述
ISSC SZ招聘Intern(Cantonese/Top English Speaker))
发信站: 荔园晨风BBS站 (Fri Jul 11 13:10:21 2008), 站内

Intern - Cantonese/Top English Speaker
Location: SZ
Vacancy: 4 of Cantonese Speaker, 6 of Top English Speaker(职位需求: 广东话4名, 英语6名)
Job Responsibilities
Provide helpdesk support to end users:
- Handle telephone calls, e-mail and fax
- Verify and log every call by following predefined policy and procedure
- Diagnosing problems and determining the severity
- Referring problems to support groups
- Updating the user on the call status, and confirming with the user that problem is fixed
- Ad hoc project and administration support
- 向用户提供技术支援服务
- 处理电话/电子邮件/传真咨询及求援
- 按照协议规则及程序核实及记录每一个电话
- 诊断问题并决定严重性,将问题转达给技术支援小组
- 及时将问题的最新情况告知用户,并确认问题得到解决
- 特别（临时）项目和行政支援

Job Requirements (skills/experiences)
- Good command of Cantonese & English (CET-6)
- Good communication, telephone manner and interpersonal skills
- Self initiative, pro-active, hard working, good attitude and team player
- Can work for at least 2 days per week
- 粤语或英语流利
- 出色的沟通技巧及电话礼仪
- 主动进取,勤奋,有良好工作态度及团队精神
- 每周需至少实习两天.

有意者请将简历发至 wangyysz@