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挪威船级社
职位：IT Service Desk Engineer
发布时间：2008-01-22
工作地点：上海
信息来源：上师大bbs
职位类型：全职
职位描述
Major Duties: Manage hardware (PC s, Mobile phones, PDA s, servers, printers, network equipment etc) Manage software Provide ICT end-user support Provide informal training of end-users during call resolution Operate as a second line local expert group, receiving requests from GSD and other 2nd line expert groups. Handle the interface to GSD and the Procurement function. Identify and suggest changes to enhance this process. Handle the interface to the IT Coordinators in the region. Tape management for backup/restore jobs. Ensure that tapes are changed and stored according to VerIT procedures. Participate in local IT related projects if requested by the BA s. Agree with team manager. Handle local applications (where special agreement with the BA s exist) Qualifications: -Be service minded and to show a positive attitude towards end-users -Work systematic and have good communication skills -Have the ability to work individually and maintain a high team spirit -Ability to travel frequently across the region -Effective troubleshooting skill -Have proficiency in English spoken and written -Experience in maintaining hardware -Experience using and supporting Microsoft products -Have relevant computer education with minimum bachelor degree -Minimum 1 years user support experience
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