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Shenzhen ISSC-System Operations Specialist
发布时间：2008-01-03
工作地点：深圳
信息来源：荔园晨风bbs
职位类型：全职
职位描述
Shenzhen ISSC-System Operations Specialist(Japanese
发信站: 荔园晨风BBS站 (Thu Jan 3 14:48:32 2008), 站内
Job Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedur
e
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user th
at problem is fixed
-Ad hoc project and administration support
Job Requirements (skills/experiences)
-Excellent command of English , Mandarin and Japanese.
-Excellent communication, telephone manner and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team pla
yer
-Sense of urgency, able to work under pressure, overtime and crisis si
tuation, and at odd hours
-On-shift duty is required
-Call Centre & customer service experience is a definite advantage
Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline
plz send your resume to liangbw@
NOTES:We are recruiting Japanese talent,so if you are not qualfied, pl
z do not send your resume.Thanks a lot!
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