北京中软资源信息科技服务有限公司

职位：Tech Support(sh_057)
发布时间：2007-07-31
工作地点：上海
信息来源：中华英才网
职位类型：全职
职位描述
赴HP Tech Support(sh_057)

工作地点：张江
职位描述：服务器软件售后技术支持
职位要求：
Job Description:
• Responsible to monitor, support & execute admin tasks for a domain of customers according to agreed service deliverables.
• Investigates, manages, and reduces incidents though a systematic problem management process.
• Controls and improve backup and production schedules in collaboration with the customer
• Acts as a technical expert to recommend back-out plans, risk acceptance, and business impact assessments.
• Acts and reports on approved change requests using standard procedures.
• Conducts complex and high availability system shutdowns, restart and recovery following appropriate guidelines
• Acts as a technical consultant in project meetings, as requested.
• Reports to the Service Delivery Workgroup Manager to ensure the successful service delivery for defined customers to the agreed upon SLA, cost and time line.
Job Requirement:
• Familiar with at least two of below technologies:
o WebSphere Portal/WAS Administration
o Oracle DB/MS SQLServer Administration
o HP-UX/Solaris Administration
o Unix shell
o Active Directory/LDAP Server Administration
o IBM Tivoli Identity Manager
o SiteMinder
o Sharepoint Server Administration
o Documentum (Content Server, WebTop, DA)
• ITSM knowledge
o Operations Process Knowledge (Applies new processes and tools to improve operational effectiveness).
o Problem Management (Isolate, investigate, and diagnose problems; track problem progress and take ownership for advancing problems until resolved).
• Good English communication skills.
• Ability to manage conflicts (depressurizes the situation; removes personal context and focuses on issues at hand).
• Proven ability to meet deadlines/successful completion of deliverables, ability to handle multi-task under pressure.
• Good team work sprits, ability to work with global team.
• Fast Learner.
• Think for customer, work independently with minimal supervision.
投递邮箱：hr3_sh@ ( 请在标题中注明姓名和职位)
公司简要介绍：
不详
E-mail：hr3_sh@
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