香港科码质量认证（香港）有限公司上海代表处

职位：Customer Service Representative
发布时间：2007-07-13
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
Responsibilities:
- Handling large numbers of daily customer inquiries from China, HK and from Europe through phone, fax and email.
- The incumbent is accountable for processing customer orders and acting as the primary contact for customers on all order
-related enquiries.
- Handling complaints.
- Maintaining high service levels and improving overall service processes and quality.
- Provide administrative support when required.Requirements:
- University graduate preferably majored in business discipline and/or English, prefer with 1
-2 year experience in customer service.
- Native in Mandarin and be very fluent in English written and especially orally. French is a plus.
- Outstanding telephone manners and highly customer
-oriented.
- Experience in foreign invested companies in similar position preferred.
- Proficient in using Microsoft office products.
- Initiative to work on enquiries and solve problems independently.
- Mature, hardworking, service
-oriented and attention to details. 公司简要介绍：
KEMA是世界公认的国家级测试认证机构，是欧洲最具权威的认证机构之一，集团总部设在荷兰。KEMA已拥有七十多年的历史，是世界多个认证组织的重要成员，为世界各地的客户提供快速高效的产品认证服务。KEMA根据欧洲标准和国际上公认的IEC标准进行产品测试，KEMA能为电工产品签发自己的KEMA-KEUR证书，及制造商和贸易商提供有助于产品畅销全球地各种认证标志，如KEMA GS、Keymark/ENEC、CSAus以及CE、CCA、CB、EMC、EX和HAR；ISO9000、ISO14001、QS9000、ISO/TS16949、EN46000标志。KEMA已和CENELEC签署认证协议，可签发被所有欧洲国家认可的测试报告。KEMA还参与了IECEE认证委员会认证计划的合作，可签发全球认可的CB报告。诚招人员：本公司通过上海市对外服务有限公司办理录用手续。提供良好薪金待遇。有意者请将简历（附照片和期望薪金）、学历证明、身份证等复印件寄或email至本公司。请在email的标题上或信封左下角注明具体的应聘职位，勿访。非中介不收费 公司网站： ww***com[点击查看]
地 址： 上海市桂菁路69号28幢楼4楼
邮政编码： 200233
联 系 人： 陈小姐
电子邮箱： recruitment@