上海精锋网络科技有限责任公司

职位：外派HP工程师
发布时间：2007-06-13
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
Job Description:The SGBU Services and TCE organization is chartered with delivering industry leading customer support and value
-added services to optimize the Total Customer Experience for our HP software (HP OpenView ) customers. SGBU Services and TCE is laser focused on achieving this primary mission.Within the SGBU Services and TCE organization, the Global Services Delivery (GSD) has dedicated software support professionals responsible for the support delivery value chain. Our primary goal is to ensure HP delivers against the expectations customers have, relative to the foundation support services they have purchased (post sales technical support). The ultimate measure of success of GSD is our ability to deliver industry leading customer satisfaction, with industry leading employee satisfaction, at best
-in
-class cost structures. This position is to join the SGBU
-Services GSD team working with customers across in Japan and Asia Pacific.Job Requirements:Korean Native Speaker/Japanese Native Speaker；both must know English（Very Important）To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP OpenView customers.Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applicationsPerform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customers investment. Where appropriate engage HPs local and worldwide resources to assist in issue resolution.Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing, mentoring and proactive activities. 公司简要介绍：
上海精锋网络科技有限公司专业从事对日、欧美软件外包，与上海仕为软件协同合作业务，公司与IBM、HP、Microsoft、上海宝信、博朗软件、文思创新等均建立有良好的长期合作关系，2007年公司规模已达240多人，营业额千万元，公司目标成为上海软件外包领域的先锋。公司名称：上海精锋网络科技有限公司英文名称： Shanghai JingFeng Technology Co.,ltd经营地址：上海市浦东区白杨路199号电话： 86-21-62607824传真： 86-21-62607824-11网址:ww***.cn[点击查看]经营范围：1）IT服务事业；2）系统开发服务事业3）计算机软件外包；4）计算机技术支持/人员派遣事业事业内容：1）、从经营咨询到系统构筑，系统开发、移植，系统运营维护的外包。为客户提供总体解决方案（同时可提供现场务）。2）、多厂商解决方案的提供（多厂商/多平台/多软件包）。3）、灵活的软件外包模式。可派遣各层次技术人员到客户公司工作、可派遣一团队到客户公司工作，同时可以提供开发团队与开发场地与客户一起工作 公司网站： ww***.cn[点击查看]
地 址： 上海市浦东区白杨路199号
邮政编码： 201204
联 系 人： 人事部