中国惠普有限公司

职位：146209 Finance Customer Support Specialist(fc)
发布时间：2007-06-12
工作地点：上海
信息来源：中华英才网
职位类型：全职
职位描述
Description

HP Financial Services is a leading player in the Leasing and Vendor Finance Market and has an enviable track record of growth across the Asia Pacific region and globally. This dynamic industry leader has a clear strategy that focuses on customer satisfaction, loyalty and service differentiation. An outstanding new opportunity now exists to join their head office customer service team.

This role within the customer service team will;
Make “Welcome Calls” via phone & send Welcome Packages
Receive and Apply Cash or inter-company transfer (including reconciliation)
Provide customer service by responding, tracking and resolving customer inquiries (processes 7 — 10)
Reconciliation of customer accounts (e.g. A/R, customer payment, etc.)
Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management
Identify Past Dues (current &potential)
Make Collection Calls
Manage Collection Letters (Standard Letter)
Escalate Collection Activities on Delinquency 》 90 Day
Notify Engagement Manager, FAM, Customer Delivery Manager, Portfolio Specialist, Customer Delivery Specialist & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Manage the invoice process according to country needs (e.g. printing, sending in-house situations where an external printing company is not utilized).
Manage corrective activities in regard to invoice inaccuracies
Manage delinquency to exceed targets
Insurance tracking and renewals
Notify the FAM, Customer Delivery Team and/or Portfolio Management when there are recovery issues with their account prior to escalation to the Recovery Specialist

Qualifications
Organization, communication and written skills, time management, ability to work on own and with team; interpersonal skills; phone skills; core leasing skills, understanding of lease processes and impacts including the elements of the deal structure; problem solving skills; basic awareness of business risks; flexibility; data entry skills; ability to track and complete lease and collections management activities; collection skills, negotiation skills; customer service skills; phone skills; prioritization skills; basic accounting knowledge; English and local language and country knowledge, PC and core system skills; ability to multi-task; knowledge of workflow and organizational roles and responsibilities in HPFS; good business & escalation judgment; relationship management skills; basic knowledge of legal recovery processes; basic tax/VAT knowledg 公司简要介绍：
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