SolidWorks中国研发中心

职位：粤语客户服务专员
发布时间：2007-05-28
工作地点：其它
信息来源：中山大学就业网
职位类型：全职
职位描述
■ 招聘详情

招聘职位 粤语客户服务专员

学历要求 本科

招聘专业 (研究生)检测技术与自动化装置 (本专科)计算机科学与技术

招聘人数 2

其他要求

JOB TITLE: Customer Center Associate LOCATION: Hangzhou, PRC Specific Responsibilities: • Provide support to Dealer organization. • Answers inquiries and solve problems. Problems are received via email, telephone, FAX, and Portal Service Requests. • Process all requests accurately on a timely basis. • Answer all inquiries from internal Company employees promptly. • Follow established procedures which are in place to manage day to day business transactions while maintaining flexibility to solve customer specific problems • Provide Resellers and end users professional, courteous support in regards to the Company’s products and services. This support is in the form of answers to inquiries, work flow transactions, and problem solving. Support needs are received via on-line networks, email, telephone, FAX and posted mail. • Process all end user product registration and license requests accurately on a timely basis. • Assemble and distribute completed Dealer and end customer transactional records properly. • Analyze information and results and report to management. • Participate in Company monthly closing schedules • Perform other duties, as required. • Demonstrate Customer Service basics on the job. • Understand at a working level and be able to articulate: a. SolidWorks business, products, pricelists, discount procedure, promotions, planned Company events, services, organization, systems, procedures, and business rules. b. Siebel Call Center c. Activation process d. eService registration process e. Manual registration procedures f. How to effect changes necessary to correct various database issues (including changing profile information, incorrect products, incorrect versions, incorrect Company, incorrect entitlements, merging records, missing legacy license information.) g. The basic inner workings of all of the Company licensing schemes h. Utilize the Service Request Tool to conduct most Customer Center business (vs. email) REQUIREMENTS: • Mandarin and Cantonese language skills (oral and written) • English language skills (oral and written) • Korean language skills (oral and written) • BS College degree desired • Must have 3+ years finance/customer service related experience. • Strong analytical skills required • Must have working knowledge of MS Office tools • Strong listening, written and oral communication skills • Knowledge of Siebel and/or Epicor/People Soft helpful Visit our Web Site for product & corporate info: ww***com[点击查看] Tel：86-571-28036675 Fax：86-571-28025600 Email：hr@

■ 公司情况

企业名称 SolidWorks中国研发中心

单位性质 其它企业

所属行业 其他行业

所在地 浙江省杭州市

经济类型 全民

固定资产

招聘形式 网上招聘

招聘程序

■ 联系方法

联系人 赵小姐

电话 0571-28025599

传真 0571-28025600

Email hr@

主页 ww***com[点击查看]

邮编 310012

地址

■ 企业简介

Solidworks中国研发中心介绍 （网址：ww***com[点击查看]） 中国研发中心作为美国SolidWorks公司的全球研发机构之一，与美国总部及全球各地的SolidWorks 研发机构的研发人员共同协作开展 SolidWorks 核心软件和技术的全球研发工作。目前，中国研发正在从事多项领先技术和产品的研发工作。 中国研发中心拥有丰富经验的研发人员和行业专家，针对中国市场的需求，研发中心开展SolidWorks软件的本地化开发工作，并积极与中国本地的合作伙伴开展合作， 以帮助中国用户解决特殊性的问题。 SolidWorks 中国研发中心自成立以来一直稳步发展，我们期望着成为连接SolidWorks与中国的桥梁之一，汇集国际最先进的 CAD 研究开发技术的窗口，培养和凝聚中国本土 CAD 人才和技术的基地。

公司简要介绍：
不详 不详