外资证券营业部--Helpdesk 职位

发布时间：2007-04-19
工作地点：北京
信息来源：新水木BBS
职位类型：全职
职位描述
标 题: 外资证券营业部--Helpdesk 职位
发信站: 水木社区 (Thu Apr 19 16:09:49 2007), 站内

POSITION: Helpdesk (IT) Support

- Respond to and resolve external customer enquiries pertaining to Entitlement
Services for Application password reset and e-Banking token replacement

- Assist in the new Account Opening process for the generation of User profile
and Password of the Welcome Pack

- Answer to general customer (both internal & external) enquiries and channel
to respective areas for resolution

职位要求:

Expert skills and several years of experience in:
Knowledge of IT Project Lifecycle
IT Industry Best Practice & Methods
Good understanding of Change & Process Management
Relevant customer services experience in *** FINANCE or BANKING **** industries.

Also requires excellent capabilities in the areas of:
Analysis of complex problems
Evaluation & Documentation
Communication & Presentation skills
Good customer services concept & support

Persons possessing experience of oursourcing in helpdesk for FINANCE or BANKING will be target candidates too!

CV of Microsoft Word version to email: kate.liu@

--

\r[36m※ 修改:·KateLoope 于 Apr 19 16:30:54 修改本文·[FROM: 219.239.237.*]\r[m
1;31m※ 来源:·水木社区 ·[FROM: 219.239.237.*]