Agilent Technologies

职位：Credit tion Specialist (Japanese Speakers)
发布时间：2007-01-11
工作地点：上海
信息来源：智联招聘
职位类型：全职
职位描述
Credit & Collection Specialist (Japanese Speakers)

Agilent Technologies 公司行业： 医药/保健/生物工程 通讯（设备/运营/增值服务）
计算机软件

公司类型： 外商独资

公司规模： 1000-9999人

职位类别：市场/市场拓展/公关 客户服务/技术支持

工作地点：上海 发布日期：2007-01-11

工作经验：无经验 最低学历：本科

职位月薪：面议 工作性质：全职

招聘人数：若干 管理经验：否

职位描述/要求：

Business Unit: GIO

Work Location: Shanghai

Email: Agilent_external-sh@

PRIMARY FUNCTION:

Review customers account

Communicate with customers regarding their account status and make subsequent collection of payments

Follow up with Order management team and or banks as required

Utilize the system and /or tools available for information to validate and resolve the issues directly

Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners

Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions

Metrics reporting to the management on their portfolio

Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle

Provide training & mentoring to the new collectors

MAIN RESPONSIBILITIES AND DUTIES:

To meet and exceed Days Sales Outstanding goals

To attain Collection Percentage

To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio

Capture required changes to account profile/or contact profile details

Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur

Understand payment issue and to take proper action or to direct proper escalation

Negotiate payment and conditions with customers and partners as necessary

Follow internal process and to document collection issue, action taken and customer feedback

REQUIREMENTS:

Excellent Communication skills in voice or written media, both in Japanese and English; Native applicants are welcome

Bachelor degree in Commerce, Finance & Economics major

Excellent communication and negotiation skills with ability to deliver results and to resolve problem

Bills checking experience in banks a definite plus

Strong initiative and drive, must be a self starter

Customer satisfaction oriented (internal and external)

Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and SAP an added advantage

Teamwork skills and traveling is required

Integrity and able to work under tremendous pressure

Good system application knowledge

联系方式：

简历请发至： agilent_external-sh@

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Agilent Technologies

Agilent Technologies is on the leading edge of nearly every major trend in communications and life sciences. From optical and wireless communications to disease and discovery research, Agilent delivers product and technology innovations that benefit millions of people around the world. Leading companies - communications equipment manufacturers, Internet service providers, biopharmaceutical companies and more - depend on Agilent's more than 20,000 test, measurement and monitoring devices, semiconductor products and chemical analysis tools to help drive the communications and life sciences revolutions that transform the modern world. For Agilent DREAM job: ww***com[点击查看]