万国纸业企业管理（上海）有限公司

职位：Sales Support/Customer Service Executive
发布时间：2007-01-10
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
万国纸业企业管理（上海）有限公司

Sales Support/Customer Service Executive

电子邮箱： " target="_blank">hr.iparhq@

发布日期： 2007-01-10 工作地点： 上海市

招聘人数： 若干

薪水范围： 面议

接受简历语言： 中文或英文

职位描述：
Teamwork with Customers ?To Identify and Manage Customers Expectations (Supply Chain Management Phase I)
1.Receive, and process customer enquires, quotes and requests.
2.Handle all customer enquiries and complaints. When handling customer complaints, adhere to internal guidelines/escalation procedures to ensure all customers queries/complaints are logged and properly followed up.
3.Provide honest and credible service to customers responding to their requirement, consistently and in a friendly atmosphere and maintain good and stable relationship with our customers.
4.Ensure any significant communication between customer service and customer is communicated
5.Perform random customer visits to understand customer satisfactory level to CSR抯 services.
6.Communicate with customers within the preset internal timeframe
7.Monitor closely the payment status of the customers with open account. Responsible to follow up A/R reports and account queries with customers and facilitate collections.

Teamwork with Sales ?To Ensure Customers Needs Addressed (Supply Chain Management Phase II)
1.Co-ordinate orders, inquiries and customer specifications from sales teams.
2.Responsible for whole order processing of DPC. Receive and review orders from Sales Staff / Distributor / Agent. Generate and handle full set of business documents including purchase order, order confirmation, commercial invoice, and shipment advice report.
3.Ensure all orders are approved for pricing and credit.
4.Negotiate with customers and mills to minimize the discrepancies of L/C to minimize the charges.
5.Be responsible for the status of new product trials, orders and tests.
6.Support sales in providing customers with information and ensure follow up action is done timely and efficiently.

Teamwork with Production Team at Mill ?To Ensure On Time Delivery (Supply Chain Management Phase III)
1.Ensure all specifications are complete prior to submission to Production Team and provide paperwork in a timely manner.
2.Responsible for communicating to Production Team any customer changes to purchase orders, quantity, date of delivery, specification.
3.Understand and develop internal escalation procedures with Mill.
5.Follow up with mills closely for all orders to ensure all of the orders and shipping documents are delivered on time.
6.Co-ordinate closely with mills, customers and sales units from different regions.

Teamwork with Finance
1.Communicate and work closely with Finance Team on all operational issues which have financial impact
2.Work closely with Finance Team to provide accurate sales forecast

Reporting/Monitoring Requirements
1.Prepare weekly order book to monitor progress of sales order placements.
2.Prepare monthly dashboard report/summary on all
昈utstanding customer complaints and enquiries.
旸elayed shipments
昉roduct quality issues
昋uestions not resolved within preset resolution timeframe
昈ther exceptions and unresolved items
3.Develop sales and operations manual and continuously identify opportunities for operational improvements, including setting internal monitoring and escalation procedures.
4.Generate weekly and monthly reports such as HOPL Order Book, Sales Forecast For HOPL and IP Bz, Customer Service Report, CFPDD% Report.

公司简介

国际纸业成立于1898年，是一个多样化的全球公司。国际纸业总部位于美国斯坦福,拥有约80，000名员工， 生产及业务遍布美洲、拉美、欧洲，亚洲和非洲。国际纸业的主要业务为造纸和包装业， 是全球最大的造纸公司。

国际纸业2004年的销售达到260亿美金，名列财富500强第71位，并被评为造纸及林业产品行业“最受尊敬的公司”第一名。

国际纸业持续发展海外业务，以中国为中心的亚洲将成为国际纸业的战略发展基地。为此，国际纸业亚洲总部于2005年4月从香港搬至上海，并在05年100%收购国际纸业的合资公司国际济丰公司。目前国际纸业在中国各地的纸包装工厂有9个，除此而外，国际纸业在亚洲的业务遍布新加坡，泰国，马来西亚，中国香港，中国台湾，韩国 及日本。

2005年4月, 国际纸业公司亚洲区总部由香港迁至上海，公司名称为万国纸业企业管理（上海）有限公司。

公司详情，请登陆in***com[点击查看].

地 址： 上海市淮海中路1010号嘉华中心30楼

邮政编码： 200031

联 系 人： HR Dept.

电子邮箱： " target="_blank">HR.IPARHQ@