中国惠普有限公司

职位：984828 Process Supervisor
发布时间：2006-11-30
工作地点：上海
信息来源：前程无忧
职位类型：全职
职位描述
中国惠普有限公司

Personal System Group

984828 Process Supervisor

发布日期： 2006-11-30 工作地点： 上海市

招聘人数： 若干

薪水范围： 面议

学 历： 本科

职位描述：
Description
The process supervisor is responsible for the planning, design and delivery of customer interactive service quality improvement initiatives. Areas responsibility include (but are not limited to) delivering standard operational improvement processes; implementing process audits, coaching standards, change control, learning measures, and skills & training;

Qualifications
Bachelor's degree (undergraduate)
At least 6 months' experience in sales or business operation; Contact center operations related management experience and COPC certification is a plus.
Project Management experience is a plus.
Strong change management experience.
Strong oral & written communications skills, statistics/analytical skills, and business decision making skills
Proficient in Word, Excel, PowerPoint, Outlook, database software and basic office systems administration
Ability to work effectively in a constantly changing environment, prioritize multiple projects, work in a highly ambiguous environment under minimal supervision/direction, take risks, and provide clear messaging and meeting deadlines while juggling many key projects.

公司简介

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

中国惠普有限公司成立于1985年，是中国第一家中美合资的高科技企业。在二十年的发展历程中，中国惠普始终保持业务的高速增长，是HP全球业务增长最为迅速的子公司之一。

中国惠普公司总部位于北京，目前已在国内设立了九大区域总部、37个支持服务中心、超过200个金牌服务网点、惠普商学院、惠普IT管理学院和惠普软件工程学院，目前，惠普在中国约有员工6000余人，中国惠普有限公司致力于以具有竞争力的价格，为中国用户提供科技领先的产品与服务，培养一流人才、提供最佳客户体验，并最终与中国共同成长。

中国惠普业务范围涵盖IT基础设施、全球服务、商用和家用计算以及打印和成像等领域，客户遍及电信、金融、政府、交通、运输、能源、航天、电子、制造和教育等各个行业。

从创立之日起，中国惠普便将“做优秀的企业公民”作为自己立身于中国的基础。中国惠普不仅在中国推广“世界e家”计划、支持教育事业，并积极捐助医疗、环保等公益事业。中国惠普是北京外资企业十大纳税大户，并连续多年被全国外商协会评为十佳合资企业。从2001年起，中国惠普已连续五年荣获“中国最受尊敬企业”称号。

公司网站： ww***com[点击查看]